We noticed that some users (regardless of profile, project rights, browser, cache files - we tested it on many cases and people with the same permissions and profiles, some can do it others can't) can't add a second and subsequent customer. Is this a mistake? Has anyone encountered such a problem?
Hello ??
Do you have any projeqtor log errors? log console errors? What version are you on?
Have a good day,
no logs or errors are displayed, the only “symptom” is the suspension of the programme, the failure to save changes. We are using version v11 3.2
On which Screen do you face this behavior.
(I looked at your screenshot but can't remember a screen where we have Customer & Customer Type & Contact)
this is ticket's field
There is no "Client" field on Ticket screen.
So you did customize Ticket screen ?
If you add field idClient (through customization) button Other clients will be visible for all users that can update the field Client.
There is a customer and customer type field (at least I have this view). This is not true, because two Administrator profiles (the higher privileges are no longer there) have the same problem one administrator can and the other can't, that's why we addressed the problem, we can't find any correlation.
Hi,
But these fields are not standard, so you used customization.
I cannot access your own customization to understand what you did.