Hi !
To help you we need the beginning of a problem. What exactly is wrong?
Don't you see anything? the display is truncated? do you have an error message? attach a capture or logs or the beginning of an explanation thank you!

hello Arkhanje, thanks for your kind and prompt support.
honestly I do not have so much to add. the screen is blank and nothing is displayed. is there something I can send you to check in detail the problem? thanks in advance and best regards

Do you have issue with the website (current site) or with ProjeQtOr application ?

Do you have issue with the website (current site) or with ProjeQtOr application ?

 

Hello Babynus. No problems with the site, only with the application.
is there any log file i can share with you? Thanks

p.s. The same apply with iPhone

Check for errors in the browser console.

2 Users of our organisation have the same problem

Both using an apple device, after entering credential to log in the application, they have a blank page that never loads

all other tests done on Windows/Linux PC and android devices log in properly

I would need to check logs to see if there is a problem somewhere

The same problem on desktop apple on safari. I can only use projeqtor on chrome.
Not easy to have a log file, i am abroad this week, as soon as i come back i will share it.
The issue is the same: blank page, no errors, no messages.

On iPad I tried to force the desktop/mobile site and the login appears. But logged in the page is again white. It seems it is in the background because if i reload the page it asks me to confirm as there is a session active.

nothing to do. on iPad and on safari in the desktop the application does not work at all. after the login there is a blank page without information.
I tried to have a log and it seems there is an error on line 9430 on projector.js (ReferenceError: Can't find variable: undoRedoItemButton)

on iPad the report is the following: TypeError: top.dijit.byId is not a function. (In 'top.dijit.byId('menuUserColorBrightness')', 'top.dijit.byId' is undefined)

[Error] TypeError: top.dijit.byId is not a function. (In 'top.dijit.byId('menuUserColorBrightness')', 'top.dijit.byId' is undefined) — dynamicCss.js:27
    (funzione anonima) (dojo.js:2:21140)
    (funzione anonima) (dojo.js:2:4039)
    _b (dojo.js:2:532)
    (funzione anonima) (dojo.js:2:3997)
    _516 (dojo.js:2:140191)
    _515 (dojo.js:2:139982)
    _34f (dojo.js:2:90938)
    _351 (dojo.js:2:91220)

is there anything I can share with you?

Maybe Cpt_Jabberwock is better than me to report the log files

You must enable Javascript execution.

It is of course active! 

Hello,

Even with Javascript active it does not work on safari?

Regards

'top.dijit.byId' is undefined

It seems your browser has issue to load dojo framework (the dijit part).
Can you please test one thing : on other browser where projector works, connect with same user and swith to old GUI in users parameters.
Then try again with safari.
Does it work this way ?
 

Hello! No, it does not resolve a problem. I open Projeqtor 11.3.0 via Opera browser, set new interface = false, then switch to Safari browser and see blank screen after page refresh. If i click refrsh several times, sometimes i get login screen, but after input loginpassword? when i click Login, i still see blank screen in Safari.

Hi,

Old GUI is not maintained any more.
Please switch to new interface

Good day!

Same issue Here, the site does Not load on iPad.
Not even using a different browser on iPad fixes the issue.
Is there a plan to implement a fix?

We cannot reproduce this issue.
Possibly because it a specific configuration issue of your iPad 
Possibly because we don't test on iPad as we don't have an iPad 

Please check for errors in browser console and report them here.

Seems that ipad does not support by default developer tools to check for web issues? Apple its solutions start to look more and more like baby tools.
I have downloaded an inspector and it gives this:

Unfurtunately this does not help.

To be sure : on your iPad you try to reach projeqtor installed on a server ?
Is your server reach&bled through internet ?
Can you share url you use to reach it ?

I will send you the link in your pm.
This forum does not have a pm box system?

hi,
PM system not working fine (Joomla uddeIM not compatible with recent PHP versions)
Please use contact form to send us private information

Hi,

I received your message through contact form.
Your instance is reachable through the internet.
But is is not secured : it is http and not https.

So possibly your iPad borwser rejects the connection to the "non" secured instance.

Try and configure https acces on your server.

NB : you may try to access demo https://demo.projeqtor.org, I guess ot will work on your iPad.
 

I have configured ssl and its the same behavior.
I surfed to the demo website and it has the same behavior.

It is a big limitation that I cannot send people out with ipads using projeqtor.

Hi,
I am not an expert on Apple products, but I know that ProjeQtOr can be accessed from Mac and iPhone.
So I don't know about any limitation that forbits to access ProjeQtOr from an iPad.
Possibly there is some security restriction on your iPad that forbids correct execution (no javascript, or something like that)

If any community member knows about using ProjeQtOr with an iPad maybe he may help.
I'm afraid I've reached the limits of my technological skills here, but really, ProjeQtOr should work from an iPad
 

My experience with this:

Was using Projeqtor 10.x without any issue. Accessed from any browser on any OS. Everything worked.
Upgraded to 11.3.x. I can see a login screen, but once I login I have a blank page. Developer inspection shows me that much .js and .css files were downloaded, but what is drawn on the screen is ... blank.
Upgraded today to 11.4.1. Same experience.

On macOS 15 I've tried:
Firefox v133
Safari
Chrome
librefox

On iOS 18 I've tried:
Safari
Firefox

If I visit your demo page I can login, I get a blank page for a brief moment, then I get the expected interface.

In my efforts to debug this I have:
Completely blown away my SQL data and started from scratch (this would make me VERY sad if I had many projects in there from 10.x). No help.
Completely blown away the Projeqtor installation and reinstalled from scratch. No good.

In the developer Console I see "Unreachable code after return statement" errors (two of them), and a dojo error:
"Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help https://xhr.spec.whatwg.org/#sync-warnin g"

After that I see two XHR transactions, and a final GET for the logo.ico file. After that - nothing. No activity at all.