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Unable to open ProjeQtOr after upgrading to V11.3.1

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jmmbb
(@jmmbb)
Posts: 561
Noble Member
Début du sujet
 
[#9520]

Hello,

i just upgrae to V11.3.1 and can't access ProjeQtOr anymore.
When log in, i get "laoding" page and nothing more... even after hours...
Log is attached (get from logs directory).
Browser console too (Edge and FireFox).

Any idea ?

Regards,


 
Posté : 11/07/2024 6:22 pm
(@babynus)
Posts: 14952
Membre Admin
 

Hi
It seems you have custom field called 'homologation' or something like this, with single quote in name.
We'll find a fix.
To avoid this, you can change the name of the field in projeqtor/plugin/nls/fr/lang.js
You must remove all single quotes for name of cutom fields on Project class. 


 
Posté : 11/07/2024 6:51 pm
(@leader)
Posts: 68
Estimable Member
 

Hello,
I have the same problem (after update and log in, we arrvive on  Loading.... several hours and nothing) and I don't understand your solution. I edited the file but all fields are with the same structure. Have you plan a patch to solve the issue ? I am constraint to restore a backup with the previous version to continue to use Projeqtor awaiting a solution.

Thank you in advance for your response


 
Posté : 13/07/2024 4:50 pm
(@babynus)
Posts: 14952
Membre Admin
 

Hi,
Seen the log file you upgraded twice on V11.3.

To avoid issue, just rename directory projeqtor/plugin/nls, for instance to projeqtor/plugin/nls.sav
Then you shopuld be able to run projector.
Note that you'll then have lost custom fileds captions.

To fluently fix the issue open each file lang.js that you will find in projeqtor/plugin/nls directories (including sub-directories)
On theses files you'll find several lines with structure

someCode : "caption",

Cheks that you don't have single quote ' on the captions, and remove existing ones.

 


 
Posté : 15/07/2024 11:25 am
jmmbb
(@jmmbb)
Posts: 561
Noble Member
Début du sujet
 

Hello,

no single quote find in lang.js (see attachment).
It works if lang.js is deleted (custom names are lost)...
Any other idea ?
 

And why it work with previous version ?

Regards,


 
Posté : 20/07/2024 6:58 pm
(@babynus)
Posts: 14952
Membre Admin
 

Yes, you have single quotes
for instance

ClientType : "Type d'entité porteuse",


 
Posté : 22/07/2024 1:21 pm
jmmbb
(@jmmbb)
Posts: 561
Noble Member
Début du sujet
 

all my apologies, confusion between "simple quote" and "single quote" linked to my English...


 
Posté : 24/07/2024 2:30 pm
(@babynus)
Posts: 14952
Membre Admin
 

For information, issue is fixed and fixed is available through subscription service.


 
Posté : 02/08/2024 7:48 pm
(@silvia)
Posts: 41
Trusted Member
 

Good morning, I would like to know if this fix is planned to be available in "normal" releases. If not and to install it will be required to have a subscription, what type of subscription are you talking about?
Thank you very much! 🙂


 
Posté : 30/08/2024 1:14 pm
(@babynus)
Posts: 14952
Membre Admin
 

Fix in deployed on V11.3.2.

Subscription service is new service that comes with V11.3.
You can have detail in our shop  https://www.projeqtor.net/en/shop/services-en/subscription-en-detail
This service allows you to receive fixes as soon as they are validated on our side.


 
Posté : 30/08/2024 8:06 pm
(@joshua42)
Posts: 1
New Member
 

If all fields have the same framework, this could suggest a configuration issue or an error in the update. It might be useful to contact Projeqtor's support staff directly to inquire about a patch or for further information. Restoring a backup ought to be a sensible temporary solution until the problem is changed. Keep an eye on forums for updates from other users.


 
Posté : 27/09/2024 11:43 am
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