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Hi,
On the tickets screen SOME people reporting they cannot create a filter based on the project - they will select project->amongst and the list of projects will be empty. I have checked everything and cannot understand why. Other people with the same permissions can do that but SOME - cannot. Can you please suggest what settings/permission can affect that? I have enclosed the screenshot
Regards,
Evgueni
Ticket #1042 recorded
I could not reproduce.
Could you give more clue ?
Any error in the log file ?
What is the profile of users who don't see projects list ?
Are they affected to any project ?
As I described before people with the same profile can see the different behavior. I suspect it may be something related to VPN - all people having problems are remote users via VPN.
The behavior is quite clear - either people can see the projects or not (no projects on the list at all but they can see the projects in the projects screen)
Can one of the user with the problem test with the browser console opened to display network traffic (for instance using Chrome console).
The objective is to check for url
jsonList.php?required=true&listType=list&dataType=idProject
to see if response is provided or not, and possibly to check the response given.
Thnaks.
Ok - this is result:
Headers:
====
Request URL: http://172.16.200.33/projectorria/tool/jsonList.php?required=true&listType=list&dataType=idProject
Request Method:GET
Status Code:200 OK
Request Headersview source
Accept:*/*
Accept-Charset:ISO-8859-1,utf-8;q=0.7,*;q=0.3
Accept-Encoding:gzip,deflate,sdch
Accept-Language:en-GB,en-US;q=0.8,en;q=0.6
Connection:keep-alive
Content-Type:application/x-www-form-urlencoded
Cookie:PHPSESSID=rci15u02or4m6uc1d45h14j2n2
Host:172.16.200.33
Referer: http://172.16.200.33/projectorria/view/main.php
User-Agent:Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.172 Safari/537.22 X-Requested-With:XMLHttpRequest Query String Parametersview sourceview URL encoded required:true listType:list dataType:idProject Response Headersview source Cache-Control:no-store, no-cache, must-revalidate, post-check=0, pre-check=0 Connection:Keep-Alive
Content-Length:322
Content-Type:text/html
Date:Tue, 09 Apr 2013 14:02:34 GMT
Expires:Thu, 19 Nov 1981 08:52:00 GMT
Keep-Alive:timeout=15, max=99
Pragma:no-cache
Server:Apache
X-Powered-By:PHP/5.4.6--pl0-gentoo
Preview:
====
{"identifier":"id",label: "name", "items":[{id:"2", name:"QA C++ 3.0"}ERROR : An error occurred on 2013-04-09 at 15:02:34
Response:
====
{"identifier":"id",label: "name", "items":[{id:"2", name:"QA C++ 3.0"}ERROR : An error occurred on 2013-04-09 at 15:02:34
Hi,
ERROR : An error occurred on 2013-04-09 at 15:02:34
You must have an error in the log file at this timestamp.
Please report it here.
This is it:
2013-04-09 15:01:23 ** ERROR ** ERROR **
2013-04-09 15:01:23 ** ERROR ** on file '/var/www/localhost/htdocs/projectorria/tool/jsonList.php' at line (97)
2013-04-09 15:01:23 ** ERROR ** cause = Undefined offset: 3
2013-04-09 15:02:34 ** ERROR ** ERROR **
2013-04-09 15:02:34 ** ERROR ** on file '/var/www/localhost/htdocs/projectorria/tool/jsonList.php' at line (97)
2013-04-09 15:02:34 ** ERROR ** cause = Undefined offset: 3
2013-04-09 15:08:42 ** ERROR ** ERROR **
2013-04-09 15:08:42 ** ERROR ** on file '/var/www/localhost/htdocs/projectorria/tool/jsonList.php' at line (97)
2013-04-09 15:08:42 ** ERROR ***** cause = Undefined offset: 3
Hi,
It seems to be a bug.
I did not find fix yet (could not reproduce) , but if my first analysis is correct, users who have th problem could solve it changing user parameter "project indent char in lists" to "none".
Could you confirm that this is a workaround ?
Yes, workaround is fine!
Thank you very much!