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Topic starter
Hi!
We are having a problem with assigning responsible to tickets. The problem appears when the ticket has a product assigned. If the product has a responsible assigned, then it doesn´t allow us to set the ticket to another responsible. It gets fixed to the responsible of the product. Is it ok to be like that? Or it's a bug?
Thanks!
Luis.
Posted : 06 May 2024 21H40
Hi
it is a global parameter. You just need to change the setting.
Posted : 07 May 2024 11H15
Topic starter
Thanks!!
Solved.
Posted : 07 May 2024 17H24