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Début du sujet
Hi!
We are having a problem with assigning responsible to tickets. The problem appears when the ticket has a product assigned. If the product has a responsible assigned, then it doesn´t allow us to set the ticket to another responsible. It gets fixed to the responsible of the product. Is it ok to be like that? Or it's a bug?
Thanks!
Luis.
Posté : 6 Mai PM 21:055
Hi
it is a global parameter. You just need to change the setting.
Posté : 7 Mai AM 11:055
Début du sujet
Thanks!!
Solved.
Posté : 7 Mai PM 17:055