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Hi,
How is it possible to know all the tickets updates during a specific day ? (solved+handled+generally updated). The objective is to control my hot line job.
Design filter : last update date time > Today + 0 days
Will display tickets updated today
You mean in attached screen ? If yes i do not find the field you talk about
yes,
ok for the screen, but the field you mentionned is not part of available fields list.
And none of them corresponds to an update..
Hi, i do not have this field in my list...
Possibly some Screen Customization that hides fields ?
You were right regarding hidden fields. But the formula you indicated, nothing appear even if i have many records which Last update value is today...
Alain, it works with negative number, but it retrieve the current day & the day before. i only need the current day, but it does not work with 0
yes i know, we are testing it to know if it is really an issue.
Yes, there is an issue.
Date is compared with time, so when I tested, it worked for the change I made the sale minute : it is correctly listed. But if I wait 11 minute, the item disepears from the list
Ticket #3994 recorded
Perfect in V8.0.3