Forum

Tickets updated
 
Notifications
Retirer tout

Tickets updated

13 Posts
3 Utilisateurs
0 Reactions
6,167 Vu
 BILA
(@lsigroup)
Posts: 304
Contributor
Début du sujet
 
[#5945]

Hi,
How is it possible to know all the tickets updates during a specific day ? (solved+handled+generally updated). The objective is to control my hot line job.


 
Posté : 30 Avr AM 11:044
(@babynus)
Posts: 14952
Membre Admin
 

Design filter : last update date time > Today + 0 days
Will display tickets updated today


 
Posté : 30 Avr PM 15:044
 BILA
(@lsigroup)
Posts: 304
Contributor
Début du sujet
 

You mean in attached screen ? If yes i do not find the field you talk about


 
Posté : 30 Avr PM 16:044
(@alain-fourastie)
Posts: 366
Membre Moderator
 

yes,


 
Posté : 3 Mai PM 12:055
 BILA
(@lsigroup)
Posts: 304
Contributor
Début du sujet
 

ok for the screen, but the field you mentionned is not part of available fields list.
And none of them corresponds to an update..


 
Posté : 3 Mai PM 14:055
(@babynus)
Posts: 14952
Membre Admin
 

 
Posté : 3 Mai PM 17:055
 BILA
(@lsigroup)
Posts: 304
Contributor
Début du sujet
 

Hi, i do not have this field in my list...


 
Posté : 3 Mai PM 17:055
(@babynus)
Posts: 14952
Membre Admin
 

Possibly some Screen Customization that hides fields ?


 
Posté : 3 Mai PM 18:055
 BILA
(@lsigroup)
Posts: 304
Contributor
Début du sujet
 

You were right regarding hidden fields. But the formula you indicated, nothing appear even if i have many records which Last update value is today...


 
Posté : 3 Mai PM 18:055
 BILA
(@lsigroup)
Posts: 304
Contributor
Début du sujet
 

Alain, it works with negative number, but it retrieve the current day & the day before. i only need the current day, but it does not work with 0


 
Posté : 3 Mai PM 19:055
(@alain-fourastie)
Posts: 366
Membre Moderator
 

yes i know, we are testing it to know if it is really an issue.


 
Posté : 3 Mai PM 19:055
(@babynus)
Posts: 14952
Membre Admin
 

Yes, there is an issue.
Date is compared with time, so when I tested, it worked for the change I made the sale minute : it is correctly listed. But if I wait 11 minute, the item disepears from the list
Ticket #3994 recorded


 
Posté : 4 Mai PM 17:055
 BILA
(@lsigroup)
Posts: 304
Contributor
Début du sujet
 

Perfect in V8.0.3


 
Posté : 29 Mai PM 18:055
Share:
Retour en haut