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I have just a new problem to, I can't record a new ticket, Projector answer error contact your admin, show in log files...
what's wrong ?
It seems you "manually" deleted tickets in the database.
I should write it in golden letters : never manually update database !!!
We build a framework to manage data, let it do the work.
I don't understand, I do not delete ticket manually in data base ? I just do a verification and optimized with PHPMYADMIN but no delete
What do you call "I just do a verification and optimized"
What did you do ?
On PHPMYADMIN, you have fonction to select table and to "optimized" and "verify" table.
I don't know what this process executes...
Can you provide and anonymlized dump of your database for analysis ?
(please use attached plugin)
extract 3Mo, I send you by email.
You have 173 lines in table ticket with id up to 207, and you have 247 lines in table workelement referencing id of ticket up to 301.
Moreover, not corresponding items have some real work !
So sure you have a real mess in your database, and this was not done through application because :
- framework ensures concistency between table ticket and workelement
- application will never let you delete items with real work
I think the best for you is to retreive a backup and restore your database.
I am affraid because I have not backup of my database... how is it possible to repair it ?