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Assistance Needed: Unexpected User Account Lockouts

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(@chandrashekhar)
Posts: 275
Contributor
Topic starter
 
[#9642]

Hi,

I hope you’re doing well.

I’ve been experiencing a peculiar issue for quite some time. Occasionally, users report that their accounts are getting locked unexpectedly. Initially, I believed this was due to incorrect password attempts and advised them accordingly while unlocking their accounts.However, on November 29th, I noticed something unusual—within just five minutes, eight users’ accounts were locked simultaneously. I’ve attached a screenshot from the history table and the relevant log file for your reference.

I would greatly appreciate your assistance in investigating this matter and helping me resolve this recurring issue.

Thank you in advance for your support. 


 
Posted : 02 Dec 2024 14H09
(@marylene)
Posts: 592
Contributor Admin
 

Except in the admin screen to close the application or close a user, we do not offer any account blocking functionality.
As you pointed out, it is generally a blocking due to a wrong password entered....

Moreover, when you look at your logs...
 


 
Posted : 05 Dec 2024 17H30
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