Hello
I want to use the simple tickets so that guests can recorded their requests on ProjeQtOr and I thought I would use the check list. But this is only visible in the "tickets".
I have already customized the display of the simple ticket (cleaning of many fields), but I did not see where and how was called the check list depending on the type of tickets (neither in sqlelement nor in ticketmain .. I had to miss a few things: '()
Thank you in advance for your answer.
It is not designed to include checklists in simple tickets.
What you can do (a bit longer but more flexible) is customize ticket screen depending on profile.
Acces to checklists is then defined on a specific access rights.
Hi,
Thank you for the reply.
I need to do a proof of concept for 1 service first, and I can't buy the module actualy.
I need to do Something like that : (in ticket only)
Profil01 can access type of ticket Ticket01
Profil02 can access type of ticket Ticket02
Operator can see all type
(for that I use resticttype)
Profil01 can see in ticket "fieldPerso01" but not "fieldPerso02"
Profil02 can see in ticket "fieldPerso02" but not "fieldPerso01"
Profil01 & 02 can't see field "criticity", "priority',...
Operator see all
I see in database "extrahidden", "extrareadonly", "extrarequiredfield", and I see in sqlElement.php "private static $_extraHiddenFields = null;"
But when I modify in ../model/custom/ticketMain.php and add " private static $_extraHiddenFields = array (...);", I don't see change.
I hope you can help me to understand.
PS : It's nothing if the module is not compatible with the change I make, because if I have the go, I restart in a prod server (no import)
Thank you and sorry for my English 🙁
Profil01 can access type of ticket Ticket01
Profil02 can access type of ticket Ticket02
Operator can see all type
(for that I use resticttype)
Take care that restriction type will limit list of type, and not restrict visibility.
This means profiles won't be able to create tickets of this type, but they will be able to see them.
Profil01 can see in ticket "fieldPerso01" but not "fieldPerso02"
Profil02 can see in ticket "fieldPerso02" but not "fieldPerso01"
Profil01 & 02 can't see field "criticity", "priority',...
Operator see all
This can be done through "screen customization" plugin
But when I modify in ../model/custom/ticketMain.php and add " private static $_extraHiddenFields = array (...);", I don't see change.
Because it's not so easy.
It is managed by the plugin.