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Hi,
I don't understand why my "rules" created inside "receive tckets from emails" closed themselves after a few days (i don't no the delay)
Is there an explanation to this desactivation ?
Rules creatad are "used" one or two times in the month and i must check there activation often to be sure that the workflow of ticket is effective
Posté : 17/12/2020 6:52 pm
You should see the reason on the right part, history of tickets created.
It may be because IMAP mailbox was not available, so it's cloded to avoid successive failures
It may be because number of mails received is over max number per hours
Posté : 17/12/2020 7:23 pm