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Evgueni Kolossov
(@ekolossov)
Posts: 566
Contributor
Topic starter
 
[#1109]

Hi,

We are using v.3.2.2.
A few users reported some problems with connections - they have been knocked out just after connection. We can see it in the log files (but no Errors).
The same time this connections are not listed in the 'Audit connections' screen.
Any suggestions?

Regards,
Evgueni


 
Posted : 18 Apr 2013 14H15
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Did these users have several instances opened on several tabs of sale Browser ?


 
Posted : 18 Apr 2013 22H25
Evgueni Kolossov
(@ekolossov)
Posts: 566
Contributor
Topic starter
 

no


 
Posted : 19 Apr 2013 10H16
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

I don't know what could have happended.

Does it still occur ?
It it regular or only pontual ?
Any idea of the conditions of production ? (connection via 3G, through VPN, ...)


 
Posted : 19 Apr 2013 12H11
Evgueni Kolossov
(@ekolossov)
Posts: 566
Contributor
Topic starter
 

No pattern so far. Happening for direct connections and VPN connections as well.
I have enclosed screenshot with the message


 
Posted : 19 Apr 2013 15H00
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Hi,

The message is very specific : it comes from new functionality in V3.2 :Admin has now the possiblity to kill existing session. It will disconnect all connected users.

Can you check that your confirguration does not give access to the "administration" screen to too many people who could "play" with this functionality ?


 
Posted : 19 Apr 2013 15H19
Evgueni Kolossov
(@ekolossov)
Posts: 566
Contributor
Topic starter
 

I am the only person with access to this screen and I definitely have not been playing with it


 
Posted : 19 Apr 2013 15H58
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Does it still occur ?
It it regular or only pontual ?


 
Posted : 19 Apr 2013 17H31
Evgueni Kolossov
(@ekolossov)
Posts: 566
Contributor
Topic starter
 

Still happening time to time not regular


 
Posted : 19 Apr 2013 17H45
DEDIEU
(@jcde)
Posts: 104
Active Member
 

I have the same problem.
Only the first connection of the day and since yesterday? :blink:

Description
After login, loading page Today OK, and after click on menu items was the popup showed by ekolossov (disconnected by administrator)???


 
Posted : 19 Apr 2013 20H24
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Could you send me a dump of table "audit" ?


 
Posted : 19 Apr 2013 21H32
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

I think I found the production case.
=> at the end of the day, user A does not close his browser, not his computer : just activate sleep or hibernate mode.
=> next day, when another user B connects and disconnect, connection cleansing registers connection of user A as idle
=> then user A wakes up his computer, open browser => his connexion as triggered as ended.

This issue will be fixed on V3.3.0.


 
Posted : 20 Apr 2013 16H38
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

For information, comment line 94 in /model/AuditSummary.php

//$audit->requestDisconnection=1;

It's a good quick workaround.


 
Posted : 20 Apr 2013 16H44
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