Hello,

I am new to your system and try to setup the system and insert some data.
Now I have four questions. I am really confused. Please help me.

1. Cost in Assignment
I set some users as resources and set cost for the functionality for each user. ex. I set user1 as developer and add cost '2000' /d
And I add one activity and try to do some assignments.
But I can't successfully change or add resources (ex. add user1) because when I set the functionality (ex developer). , it displays the cost (ex. 2000/d) automatically (it's read only) and it appears an exclamation mark (!) on the cost field and I can't save the assignments.
Is there any criteria for the assignment I need to take care?
BTW, I set some affectations but I don't know what might affect this assignment

2.Workflow
I see 7 workflow settings (default, simple, .... etc) and each has different flows.
But I don't know what is the current workflow setting and where to set as the current workflow?
Need to modify the codes? If so, can you point out which file I should modify?

3. Teams
What does 'Teams' do in the system? It can be set to bind the resource. But I don't know its feature.

4. All projects
I see the left top of the menu has a option list and it has 'All projects' and other project list (project1, project2, ..) I created.
But when I choose one project, for example project1, there's no change of the web pages. I don't know what it is about.

Can you also update these information in the manual?
Thanks in advance.

Best Regards,
Selina

Hello,
About the question 2, I find where to set the workflow. It's really a nice design. Thanks. 🙂
Please help to answer my other questions.

Thanks a lot.

Best Regards,
Selina

Hi,

1) This may be a bug, depending on the formatting of numbers.
I guess it may come from thouthands separator ...
If my guess is correct, you should be able to enter assognement if cost is less than 1000.
Can you describe the format of your numbers : default format displayed, format display for cost in assignement
(if you could send a print screen at suuport@toolware.fr it would be the best)

2) As you have discovered, the workflows can be set in Parameters=>List of Values=>Workflow

3) Team is a functional data not used today in the tool.
It can just be used to select resources in the list : in the advanced filter criteria you can select the "Team" to restrict the display to the members of a (or some) team(s). (not very usefull if you don't have many resources ...).
It should soon be used is the selection of resource, through an advanced way to select elements of a list, probably in V1.6.
It could also be used later in some reports...

4) The project combo on top of menu allows you to restrict the display of all the "Project depending" elements.
When you select a project, the visibility will be restricted to the data of the Project and its sub-projects.
When selecting "All project" you will see data of all the projects you are allowed to see (depending on profile).
The selection will also define de "default" project for new items.
To see what it does :
- define 3 projects P1, P2 and P3.
- set P3 as sub-project of P1
- create 3 tickets T1 on project P1, T2 on project P2, T3 on project P3
- select "All project" => you see the 3 tichets
- select project P1 : you see tickets T1 and T3
- select project P2 : you see ticket T2

I will complete the manual :
- team : in fact the parameters items are not documented yet (sorry) : to come late (maybe on V1.6)
- Project combo : I think it need a longuer desciption than existing (the short description on page 3 of User Interface seems not enough)

Regards.

Hi,

Thanks for your reply.
For question 1, I just sent the pictures to support@toolware.fr
And there's no difference I set the resource cost under 1000. The exclamation mark(!) still exists.
In resource page, I can set '2500', for example, to resource swleader_1. After saving, it displays '2,500.00'.
Then in activity page, I add an assignment to swleader_1, the cost (2,500.00) is displayed only. I think it might be the format that causes the problem.

And for question 4, I set 3 projects and tried to select one project and see if there's any difference of the page. But I don't see 'refreshing' of the page.
Nothing happened. Do you mean only 'sub-project' will see the differences of the page?
I also sent the picture of 'All projects' to that email address.

BTW, could you also add examples of 'user', 'resource' and 'cost' in the manual? I tried for a while to figure out how to define the project members of a project and assign them to the tickets and activities. But I don't know if it's really correct.

Thanks in advance.

Best Regards,
Selina

Hi,

1) Thanks for the pictures.
I will investigate on this topic.

4) If you are using Firefox, you're facing an identified issue (ticket #302), under analysis.
If you're using another browser and are facing the issue, please tel me the browser/version you are using.

Concerning Manual, it's under completion (getting more and more complete with each versions).
It's now complete up to "parameters".
All the environmental parameters (Customer, Contact, Project, Resource, Users, ...) should be included in version coming wiht V1.6.

Hi,

1) for the issue about cost, waiting for a correction you can try to delete the cost defined for the resource.
This may help you to be able to assign the resource to an activity.
When fixing will be provided, you will then just have to create the cost definition, and the costs should automatically be updated (even the real cost).

Hi,

I have identified a possible source for the issue, and a possible way to correct, but not able to reproduce, and so could not be sure fixing is correct.
The issue deals with locale defined in the browser.
So, to be able to reproduce and validate fixing, I need the following information :
- what is your locale defined in the browser
- what brower/version are your using
- what is the defaut represention for number "1234.56" in your locale ?
(for instance, in locale 'en-us' it would be "1,234.56", in locale fr-fr it would be "1 234,56", aso...)

Thanks in advance.

Hi,

I have identified a possible source for the issue, and a possible way to correct, but not able to reproduce, and so could not be sure fixing is correct.
The issue deals with locale defined in the browser.
So, to be able to reproduce and validate fixing, I need the following information :
- what is your locale defined in the browser
- what brower/version are your using
- what is the defaut represention for number "1234.56" in your locale ?
(for instance, in locale 'en-us' it would be "1,234.56", in locale fr-fr it would be "1 234,56", aso...)

Thanks in advance.

Hi,

I don't know what you mean the locale defined in the browser.
I use firefox version 3.6.13 and in the tools -> options -> content tab ->
font ( Arial, in advanced button, default character decode: Unicode UTF-8)
language ( I set three languages: 'zh-tw', 'en-us', and 'en' in order)

The representation for number in my locale shall be the same (how to know where to set in browser?).
The picture I sent you in previous mail displays as '1,234.56' for the resource cost, doesn't it?

BTW, I just sent you another picture that I can't assgin resource to assignment even the cost is deleted from the resource.

Thanks.
Best Regards,
Selina

Thanks for the information.
The locale I needed is the "zh-tw". I will try it, combined with UTF-8 defaut charset.

About the numbers representation, what I need to know is the defaut formatting you use in your country.
To have an idea, what do you get when you enter "1234.56" on the "validated cost" of an activity and validate ?
(the display of the resource cost is not a good clue as it is formatted by the application)

Hi,

I could not reproduce the issue about cost assignment, even with your locale "zh-tw".
It seems other local parametring is involved, for instance the specific local parametring that displays chinese characters instead of AM or PM in the Ticket list.
The correction brought should fix the issue, but I cannot validate it.
I will let you test on the next version (coming soon)

Regards.
Babynus.

Hi,

I don't know where to have 'cost validation' for an activity. Anyway, hope your next version can fix this issue.
BTW, can I know where the validation code of the cost assignment is located?

Thanks.

Best Regards,
Selina

Hi,

The "cost validation" is just a validation on the format, done by the Dojo framework, using a numeric field : so I don't have the hand to change this. The only possibility would be te turn numeric field into text field... (can be a last solution if actual fixing does not work)

For the mecanism :
- in main.php :
javascipt is called on change of Assignement role : call function assignmentChangeRole()
- in projectorDialog.js :
definition of function assignmentChangeRole() :
- ajax call to getSingleData.php to get the value of the cost for the Resource/Role
- return the value into the cost field : the value is expected to be numeric display formatted
- in getSingleData.php
get the cost information calling NumberFormmater52.php to format the value as a display number
- NumberFormmater52.php
format the number as a numeric displayable value, depending on the locale

The fixing is :
1) getSingleData.php
- php gives not formated value
2) projectorDialog.js => assignmentChangeRole()
- format value (data) using dojo.number.format(data)
3) NumberFormmater52.php (not used anymore in the current case)
- PHP formatting adapted to use localeconv() data instead of guessing from locale => this should not have impact on current issue but may lead to better homogeniety of display

So in the fixing slution, the formatting is done by Dojo (and not by PHP any more) to ensure that formatting is the same as the one to control the format...

Regards.
Babynus

Fixing for the points 1 and 4 included in recently deployed V1.5.3.