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create ticket from mail

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(@damien-gozillon)
Posts: 54
Active Member
Topic starter
 
[#5688]

hello,

Is it possible to create a ticket by sending an email to an adress ? (like for most of ticket management system)
For exemple :
Project TOTO
you create an adress TOTO@comp.fr and link it to TOTO project in ProjeQtOr
you can send an email at TOTO@comp.fr and it create the ticket in TOTO project with
Subject --> become the name of the ticket
message --> use some key word like "[priority]:high" to define the ticket and the rest is the object of the ticket.


 
Posted : 17 Jan 2019 11H11
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

No, this feature does not exist ... yet.
It is subject of ticket #3199


 
Posted : 17 Jan 2019 11H26
(@damien-gozillon)
Posts: 54
Active Member
Topic starter
 

ok thanks !


 
Posted : 17 Jan 2019 11H30
(@damien-gozillon)
Posts: 54
Active Member
Topic starter
 

3199 does not existe but 2199 seems to be the good one 🙂
DO you know if/when it could be in ProjeQtOr ?
If you need to analyse the need, feel free to contact me.


 
Posted : 17 Jan 2019 11H42
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

No, this evolution is not planned yet.


 
Posted : 17 Jan 2019 17H45
(@damien-gozillon)
Posts: 54
Active Member
Topic starter
 

Est-il possible, comme indiqué sur votre site, de contribuer pour s'assurer d'avoir la fonction dans la prochaine version ?
Si oui, pouvez-vous m'envoyer un devis et un descriptif précis de la solution prévue ?


 
Posted : 21 Jan 2019 14H48
(@damien-gozillon)
Posts: 54
Active Member
Topic starter
 

Hello,
Answer please ?


 
Posted : 24 Jan 2019 15H58
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

We took your request into account.
We'll send you a quote asap.


 
Posted : 25 Jan 2019 14H59
(@damien-gozillon)
Posts: 54
Active Member
Topic starter
 

ok thanks


 
Posted : 25 Jan 2019 15H57
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