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Error when creating a delay for a ticket or a new rules to send mail

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Damien
(@dnaton)
Posts: 248
Reputable Member
Début du sujet
 
[#5759]

Hello,

I'm connected with a user who have the Profile "Administrator"

When I try to create a new rule to send mail on a specific delay for ticket, I've got this message

When I do the same connecting with Admin, I don't have this problem.

what is the difference between a user with profil Admin and the real Admin ?

I have the same problem if I try to create a rule to send a mail for a specific project 🙁

Thnaks for your help 😉


Regards,
Damien
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Posté : 11/02/2019 1:35 pm
Paul Ghobril
(@envergus)
Posts: 46
Trusted Member
 

Hi
The difference is in the order of profiles.
the admin has the lowest id in the resources table in db.
check the id of the user given the admin profile and compare it to the project leader id.


 
Posté : 11/02/2019 1:41 pm
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