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First Login Error

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2,873 Vu
(@desian-santos)
Posts: 7
Active Member
Début du sujet
 
[#9879]

I can't log in for the first time.

Please attach a screenshot and logs.

Can you help me solve this problem?


 
Posté : 27/06/2025 5:13 pm
(@cecile)
Posts: 160
Membre Admin
 

Hello, 
Please respect forum rules and post your question in english.
Have a nice day.


 
Posté : 27/06/2025 5:14 pm
(@desian-santos)
Posts: 7
Active Member
Début du sujet
 

Fixed


 
Posté : 27/06/2025 5:24 pm
(@cecile)
Posts: 160
Membre Admin
 

Thanks 🙂
In order to connect for the first time, just use the login and password given on the right of your screenshot
Hope this helps.


 
Posté : 27/06/2025 5:32 pm
(@desian-santos)
Posts: 7
Active Member
Début du sujet
 

When trying to log in with username and password as admin, I receive the following message: Invalid username or password. Check your access data
I have already checked the database and the admin and guest users are in the database, but I cannot log in.


 
Posté : 27/06/2025 6:02 pm
(@cecile)
Posts: 160
Membre Admin
 

Is it a first installation from fresh or a migration from an old version of ProjeQtOr ?


 
Posté : 27/06/2025 6:10 pm
(@desian-santos)
Posts: 7
Active Member
Début du sujet
 

It is a first installation


 
Posté : 27/06/2025 6:31 pm
(@babynus)
Posts: 14952
Membre Admin
 

Hi,
It may be an issue for brand new install on V12.2.0 (wich is not tagged stable yet). We are investigating.
Try and deploy V12.1.3, latest stable release.
You'll be able to migrate on V12.2 when it will be more stable.


 
Posté : 27/06/2025 7:51 pm
(@babynus)
Posts: 14952
Membre Admin
 

Hi,

I just tested first deployment for V12.2.0 : no issue.
I also checked your first screenshort : it is installation of V12.1.3, so issue is not linked to V12.2.0 not stable version


 
Posté : 27/06/2025 8:07 pm
(@babynus)
Posts: 14952
Membre Admin
 

Try this query on projeqtor database

update resource set password='admin', crypto=null, isLdap=0, locked=0 where id=1;

Then you'll be able to connect with
login = admin
password = admin
(you'll have to change the password after first connection)


 
Posté : 27/06/2025 8:13 pm
(@desian-santos)
Posts: 7
Active Member
Début du sujet
 

I made the adjustment in the database, but the site returns this message:
"Module IMAP is not available - impossible to configure ProjeQtOr to retreive notes from received emails"
"Upgrade in currently running.
Wait until it ends"
And I still can't log in.
I have already enabled IMAP in the php.ini file.
I am using MYSQL directly on Windows


 
Posté : 30/06/2025 10:34 pm
(@desian-santos)
Posts: 7
Active Member
Début du sujet
 

I made the adjustment to the database, but the site returns this message:
"IMAP module not available - unable to configure ProjeQtOr to retrieve notes from received emails".
"The update is in progress.
Please wait until it finishes".
And I still can't log in.
I have already enabled IMAP in the php.ini file.
I am using MYSQL directly on Windows.


 
Posté : 01/07/2025 6:10 pm
(@babynus)
Posts: 14952
Membre Admin
 

"IMAP module not available - unable to configure ProjeQtOr to retrieve notes from received emails".

This is not major and has not impoact on deplyment.
It will just be necessary for some feature such as receive tickets by emails.


 
Posté : 01/07/2025 6:38 pm
(@babynus)
Posts: 14952
Membre Admin
 

"The update is in progress.
Please wait until it finishes".

If this message persits more than 1 hour, it is likely because previous migration failed.
Just delete file projeqtor/files/cron/MIGRATION


 
Posté : 01/07/2025 6:39 pm
(@desian-santos)
Posts: 7
Active Member
Début du sujet
 

I am doing the first installation, I am not migrating from other versions. However, even after deleting the MIGRATION file, the warning "Invalid username or password. Check your access data" continues to appear.

After completing all the configurations and parameters, I still cannot log in for the first time.

What am I doing wrong?


 
Posté : 01/07/2025 8:47 pm
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