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hello, I set up a ticket inbox by activating the include attachments option.
1) When I send an email from an unlisted sender in my user table with an associated attachment, there is the creation of a ticket with the attachment available in the attached files section => OK
2) when I reply by email to this ticket from projeqtor by adding an attachment, the sender receives by email the answer with the attached post.=> OK
3) But when the sender answers by adding a new Attachment, I find the answer in the notes section but not the attachment. => KO
What’s wrong ?
Regards
Include attachments only work when creating the tickets.
Answers to mail sent by projeqtor only add notes, attachments are not included.
Thank you babynus,
Has this evolution already been requested by the community? or is it planned in the road map?
regards
Hi,
No, it's the first time this request appears.