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Projects are canceled without any reason

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Martin
(@el-wallos)
Posts: 220
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Début du sujet
 
[#2981]

Hi

Anybody knows why a project is updated automatically to "canceled" status?

I checked the history and the historic displayed one line with my username as if I canceled this project (but I didn't canceled it, or at least, not with an update of the status).

A recalculation of all plannings could be generated this cancelation?


 
Posté : 01/02/2016 12:28 pm
(@babynus)
Posts: 14952
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Anybody knows why a project is updated automatically to "canceled" status?

Check the "cancelled" checkbox of the project, what can be done by selecting cancelled status.

A recalculation of all plannings could be generated this cancelation?

Absolutely not !


 
Posté : 01/02/2016 3:44 pm
Martin
(@el-wallos)
Posts: 220
Reputable Member
Début du sujet
 

Check the "cancelled" checkbox of the project, what can be done by selecting cancelled status.

Where can I check this? On the workflow? Could you send me more details?

I attach the history of the project.


 
Posté : 01/02/2016 4:02 pm
(@babynus)
Posts: 14952
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On 01/02/2016 at 10:16:29, PM_MLT changed status from Assigned to Cancelled.


 
Posté : 01/02/2016 8:19 pm
Martin
(@el-wallos)
Posts: 220
Reputable Member
Début du sujet
 

Hi Babynus

As I explained you before (at least I tried to) I didn't change the status manually, that 's why I ask you : how the status is changed automatically? What i need to check? Workflow, history. ..etc

Pd: it is not the first time that it is happened.

Thanks.


 
Posté : 01/02/2016 9:50 pm
Martin
(@el-wallos)
Posts: 220
Reputable Member
Début du sujet
 

My username on projector is pm_mlt, that's why I am sure that I didn't change manually the status 😉


 
Posté : 01/02/2016 9:52 pm
(@babynus)
Posts: 14952
Membre Admin
 

Only possibility I can think about is that :
=> You configured to move to first status done when there is no left work
=> there was a change that got to no left work
=> the fisrt "done" status on project workflow is cancelled


 
Posté : 01/02/2016 10:11 pm
Martin
(@el-wallos)
Posts: 220
Reputable Member
Début du sujet
 

Thanks Babynus.

Only possibility I can think about is that :
=> You configured to move to first status done when there is no left work

If my understanding is right, I need to unable "handle status", "done status" and "closed status" for "canceled status", is it right?

=> there was a change that got to no left work

If no left time is, the "canceled status" is done automatically? How can I change it?

=> the fisrt "done" status on project workflow is cancelled

As you can see on the attachements, the first done status is "done".


 
Posté : 02/02/2016 11:52 am
(@babynus)
Posts: 14952
Membre Admin
 

If my understanding is right, I need to unable "handle status", "done status" and "closed status" for "canceled status", is it right?

No.
For cancel status, handled, and done may be disabled, but closed should bre enabled.

If no left time is, the "canceled status" is done automatically? How can I change it?

You must define in your workflow a status with sortOrder < sortOrder of Cancelled status, and with isDoneStatus=1 (status done checked);

As you can see on the attachements, the first done status is "done".

Is it really this workflow that is used for Projects ?


 
Posté : 02/02/2016 3:38 pm
Martin
(@el-wallos)
Posts: 220
Reputable Member
Début du sujet
 

Thanks for your help.

No.
For cancel status, handled, and done may be disabled, but closed should bre enabled.

Done status and handled status were disabled. (cf new screenshot)

You must define in your workflow a status with sortOrder < sortOrder of Cancelled status, and with isDoneStatus=1 (status done checked);

Right now, "done" status has a sort (400) < sort order of "canceled" status (399) (cf new screenshot) , are you sure that it is not at reverse? because the new diagram workflow is strange for me.

Is it really this workflow that is used for Projects ?

Yes I am sure, all projects types are pointed to this workflow.


 
Posté : 03/02/2016 1:01 pm
(@babynus)
Posts: 14952
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Found an issue with boolean fields that may explain this strange behavior.
Will be deployed very soon in V5.2.3


 
Posté : 03/02/2016 3:49 pm
Martin
(@el-wallos)
Posts: 220
Reputable Member
Début du sujet
 

boolean about isDoneStatus=1?

Could you confirm me if all my changes are mandatories or this behavior should be resolved with the boolean on v5.2.3 without applied my changes?


 
Posté : 03/02/2016 3:54 pm
(@babynus)
Posts: 14952
Membre Admin
 

I think 5.2.3 will fix.
Have to be tested to bze sure.


 
Posté : 03/02/2016 4:53 pm
Martin
(@el-wallos)
Posts: 220
Reputable Member
Début du sujet
 

Ok, thanks.


 
Posté : 03/02/2016 6:04 pm
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