hello,

when we use the input mailbox by tickets, the sender's email address is automatically populated in the external reference field.
In the ticket-related mailbox configuration menu, there is a checkbox specifying that the sender can automatically be added to the ticket tracking, but it's not work ...
My question is: is it possible, without creating a user account, for the person who sent the "ticket" email to receive feedback on its status during processing? Is it possible, without creating a user, to at least create a contact with this new address so that the ticket can be tracked back to the sender?