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[SOLVED] Can't crea...
 
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[SOLVED] Can't create new ticket mailbox

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(@froutier)
Posts: 34
Active Member
Topic starter
 
[#10084]

Hi,

I'm administrator on the system, but when I try to create a new inbox for tickets, I get an error:

Contrôles invalides.
vous n'avez pas le droit de créer cet élément (Boîte mail de réception de tickets)

What should I check ?

Regards,
Franck


 
Posted : 23 Mar 2026 17H26
Maxca
(@maxime)
Posts: 274
Active Member Admin
 

Hello,
Check that you have create rights for Ticket inbox.
Have a nice day,


 
Posted : 24 Mar 2026 16H36
(@froutier)
Posts: 34
Active Member
Topic starter
 

Thanks. But... I can't find this setting 🙁
Can you tell me where to find it ?

Thanks again,
Franck


 
Posted : 24 Mar 2026 17H37
Maxca
(@maxime)
Posts: 274
Active Member Admin
 

acces to data > automation 

Have a nice day,


 
Posted : 24 Mar 2026 18H06
(@froutier)
Posts: 34
Active Member
Topic starter
 

Ok, I see it now. This access is given per project.
My global profile is Administrator, but on this specific project I am project leader. And project leader only has creation rights.
Also it seems you cannot set multiple adminstrators on a single project, so I changed the access for project leader.

Thanks a lot.
Franck


 
Posted : 24 Mar 2026 18H34
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