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[SOLVED] Installation does not continue and I do not know where it is stuck. No error mes

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(@renew)
Posts: 4
Active Member
Topic starter
 
[#6462]

I downloaded 8.3.1, prepared the MySQL database, uploaded files and carried out the installation. Come up to the configuration tool and then it doesn't go on. When I have made all the settings and press ok, the charging circuitry kurt and nothing happens.

I checked permissions and could not find any errors. Does somebody has any idea?

Oh yes, I don't speak English, google translator is to blame for typing errors. ^^


 
Posted : 28 Jan 2020 0H07
(@babynus)
Posts: 14952
Member Admin
 

Hi,

First step if to look for errors in PHP error file.
Possibly you can also check browser console for errors (but I really don't think issues comes from javascript on configuration)

About access rights, be sure to set access as 755 on whole projeqtor folder, and give ownership to php user.
Check projeqtor/files/config : is there a parameters.php file ?
Check projeqtor/tool : is there a parmetersLocation.php file ?
Check projeqtor/files/logs : is there any log file ?


 
Posted : 31 Jan 2020 11H55
(@ericg-rc)
Posts: 9
Active Member
 

Hello,

I have the same problem
My config :
1 application server : RHEL 7.7 with PHP 5.4.17
1 DB serveur : RHEL 7.7 with PostGreSQL 11

I fill in the configuration form and click OK.
Everything is OK but nothing is happening
When looking at the database server there was no request from the application server.
Thanks for your help

PS: I too am French;) and I use google translate


 
Posted : 05 Feb 2020 13H15
(@babynus)
Posts: 14952
Member Admin
 

nothing is happening

Can you explain your "nothing" ?

You come into dakness and see "nothing" ?
You fall into a very deep sleep and feel "nothing" ?
Your brain shuts down ?

Whenever I tried, there whas "something" happening (at least my heart beating)


 
Posted : 05 Feb 2020 17H21
(@renew)
Posts: 4
Active Member
Topic starter
 

I missed the answers. Sorry.

Check projeqtor / files / config: is there a parameters.php file? No
Check projeqtor / tool: Is there a parmetersLocation.php file? No
Check projeqtor / files / logs: is there a log file? No


 
Posted : 05 Feb 2020 17H29
(@babynus)
Posts: 14952
Member Admin
 

Check PHP and Apache error log files for any reorted error.
Also check browser console for any error.


 
Posted : 05 Feb 2020 17H45
(@renew)
Posts: 4
Active Member
Topic starter
 

:unsure:

main.php:1 Unchecked runtime.lastError: The message port closed before a response was received.
main.php:1 Unchecked runtime.lastError: The message port closed before a response was received.
dojo.js?version=V8.3.1.0249:2 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
req.getText @ dojo.js?version=V8.3.1.0249:2
/projeqtor/tool/configCheck.php?destinationWidth=1331&destinationHeight=65&isIE=&xhrPostDestination=configResultDiv&xhrPostIsResultMessage=false&xhrPostValidationType=&xhrPostTimestamp=1580914098821:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
projeqtor.js?version=V8.3.1.0249:835 Error while calling xhrPost for loadContent()
warnLoadContentError @ projeqtor.js?version=V8.3.1.0249:835
projeqtor.js?version=V8.3.1.0249:836 => page='../tool/configCheck.php?destinationWidth=1331&destinationHeight=65&isIE=&xhrPostDestination=configResultDiv&xhrPostIsResultMessage=false&xhrPostValidationType=&xhrPostTimestamp=1580914098821'
warnLoadContentError @ projeqtor.js?version=V8.3.1.0249:836
projeqtor.js?version=V8.3.1.0249:837 => destination='configResultDiv'
warnLoadContentError @ projeqtor.js?version=V8.3.1.0249:837
projeqtor.js?version=V8.3.1.0249:838 => formName'configForm'
warnLoadContentError @ projeqtor.js?version=V8.3.1.0249:838
projeqtor.js?version=V8.3.1.0249:839 => isResultMessage='null'
warnLoadContentError @ projeqtor.js?version=V8.3.1.0249:839
projeqtor.js?version=V8.3.1.0249:840 => validationType='null'
warnLoadContentError @ projeqtor.js?version=V8.3.1.0249:840
projeqtor.js?version=V8.3.1.0249:841 => directAccess='null'
warnLoadContentError @ projeqtor.js?version=V8.3.1.0249:841
projeqtor.js?version=V8.3.1.0249:842 => silent='null'
warnLoadContentError @ projeqtor.js?version=V8.3.1.0249:842
projeqtor.js?version=V8.3.1.0249:843 => callBackFunction='?'
warnLoadContentError @ projeqtor.js?version=V8.3.1.0249:843
projeqtor.js?version=V8.3.1.0249:844 => noFading='undefined'
warnLoadContentError @ projeqtor.js?version=V8.3.1.0249:844
projeqtor.js?version=V8.3.1.0249:1220 _4b9message: "Unable to load ../tool/configCheck.php?destinationWidth=1331&destinationHeight=65&isIE=&xhrPostDestination=configResultDiv&xhrPostIsResultMessage=false&xhrPostValidationType=&xhrPostTimestamp=1580914098821 status: 403"response: {url: "../tool/configCheck.php?destinationWidth=1331&dest…ostValidationType=&xhrPostTimestamp=1580914098821", options: TMP, xhr: XMLHttpRequest, transferType: "download", getHeader: ƒ, …}status: 403responseText: "↵↵403 Forbidden↵↵↵

Forbidden

↵You do not have permission to access this document.↵


↵Web Server at .de↵
↵↵↵↵↵"xhr: XMLHttpRequestonreadystatechange: nullreadyState: 4timeout: 0withCredentials: falseupload: XMLHttpRequestUpload {onloadstart: null, onprogress: null, onabort: null, onerror: null, onload: null, …}responseURL: "https://.de/projeqtor/tool/configCheck.php?destinationWidth=1331&destinationHeight=65&isIE=&xhrPostDestination=configResultDiv&xhrPostIsResultMessage=false&xhrPostValidationType=&xhrPostTimestamp=1580914098821"status: 403statusText: "Forbidden"responseType: ""response: "↵↵403 Forbidden↵↵↵

Forbidden

↵You do not have permission to access this document.↵


↵Web Server at .de↵
↵↵↵↵↵"responseText: "↵↵403 Forbidden↵↵↵

Forbidden

↵You do not have permission to access this document.↵


↵Web Server at .de↵
↵↵↵↵↵"responseXML: nullonloadstart: nullonprogress: nullonabort: nullonerror: nullonload: nullontimeout: nullonloadend: null__proto__: XMLHttpRequeststack: "Error: Unable to load ../tool/configCheck.php?destinationWidth=1331&destinationHeight=65&isIE=&xhrPostDestination=configResultDiv&xhrPostIsResultMessage=false&xhrPostValidationType=&xhrPostTimestamp=1580914098821 status: 403↵ at new _4b9 ( https://.de/projeqtor/external/dojo/dojo.js?version=V8.3.1.0249:2:127991)↵ at _3fa._31c [as handleResponse] ( https://.de/projeqtor/external/dojo/dojo.js?version=V8.3.1.0249:2:85741)↵ at XMLHttpRequest._32a ( https://.de/projeqtor/external/dojo/dojo.js?version=V8.3.1.0249:2:86177 )"__proto__: Error
error @ projeqtor.js?version=V8.3.1.0249:1220
dojo.js?version=V8.3.1.0249:2 _4b9message: "Unable to load ../tool/configCheck.php?destinationWidth=1331&destinationHeight=65&isIE=&xhrPostDestination=configResultDiv&xhrPostIsResultMessage=false&xhrPostValidationType=&xhrPostTimestamp=1580914098821 status: 403"response: {url: "../tool/configCheck.php?destinationWidth=1331&dest…ostValidationType=&xhrPostTimestamp=1580914098821", options: TMP, xhr: XMLHttpRequest, transferType: "download", getHeader: ƒ, …}status: 403responseText: "↵↵403 Forbidden↵↵↵

Forbidden

↵You do not have permission to access this document.↵


↵Web Server at .de↵
↵↵↵↵↵"xhr: XMLHttpRequestonreadystatechange: nullreadyState: 4timeout: 0withCredentials: falseupload: XMLHttpRequestUploadonloadstart: nullonprogress: nullonabort: nullonerror: nullonload: nullontimeout: nullonloadend: null__proto__: XMLHttpRequestUploadonloadstart: (...)onprogress: (...)onabort: (...)onerror: (...)onload: (...)ontimeout: (...)onloadend: (...)constructor: ƒ XMLHttpRequestUpload()Symbol(Symbol.toStringTag): "XMLHttpRequestUpload"__proto__: XMLHttpRequestEventTargetresponseURL: "https://.de/projeqtor/tool/configCheck.php?destinationWidth=1331&destinationHeight=65&isIE=&xhrPostDestination=configResultDiv&xhrPostIsResultMessage=false&xhrPostValidationType=&xhrPostTimestamp=1580914098821"status: 403statusText: "Forbidden"responseType: ""response: "↵↵403 Forbidden↵↵↵

Forbidden

↵You do not have permission to access this document.↵


↵Web Server at .de↵
↵↵↵↵↵"responseText: "↵↵403 Forbidden↵↵↵

Forbidden

↵You do not have permission to access this document.↵


↵Web Server at .de↵
↵↵↵↵↵"responseXML: nullonloadstart: nullonprogress: nullonabort: nullonerror: nullonload: nullontimeout: nullonloadend: null__proto__: XMLHttpRequestonreadystatechange: (...)readyState: (...)timeout: (...)withCredentials: (...)upload: (...)responseURL: (...)status: (...)statusText: (...)responseType: (...)response: (...)responseText: (...)responseXML: (...)onloadstart: (...)onprogress: (...)onabort: (...)onerror: (...)onload: (...)ontimeout: (...)onloadend: (...)UNSENT: 0OPENED: 1HEADERS_RECEIVED: 2LOADING: 3DONE: 4open: ƒ open()setRequestHeader: ƒ setRequestHeader()send: ƒ (t)abort: ƒ abort()getResponseHeader: ƒ getResponseHeader()getAllResponseHeaders: ƒ getAllResponseHeaders()overrideMimeType: ƒ overrideMimeType()constructor: ƒ XMLHttpRequest()Symbol(Symbol.toStringTag): "XMLHttpRequest"get onreadystatechange: ƒ onreadystatechange()set onreadystatechange: ƒ onreadystatechange()get readyState: ƒ readyState()get timeout: ƒ timeout()set timeout: ƒ timeout()get withCredentials: ƒ withCredentials()set withCredentials: ƒ withCredentials()get upload: ƒ upload()get responseURL: ƒ responseURL()get status: ƒ status()get statusText: ƒ statusText()get responseType: ƒ responseType()set responseType: ƒ responseType()get response: ƒ response()get responseText: ƒ responseText()get responseXML: ƒ responseXML()__proto__: XMLHttpRequestEventTargetstack: "Error: Unable to load ../tool/configCheck.php?destinationWidth=1331&destinationHeight=65&isIE=&xhrPostDestination=configResultDiv&xhrPostIsResultMessage=false&xhrPostValidationType=&xhrPostTimestamp=1580914098821 status: 403↵ at new _4b9 ( https://.de/projeqtor/external/dojo/dojo.js?version=V8.3.1.0249:2:127991)↵ at _3fa._31c [as handleResponse] ( https://.de/projeqtor/external/dojo/dojo.js?version=V8.3.1.0249:2:85741)↵ at XMLHttpRequest._32a ( https://.de/projeqtor/external/dojo/dojo.js?version=V8.3.1.0249:2:86177 )"__proto__: Errorname: "RequestError"constructor: ƒ (_4ba)__proto__: Object
_3d8 @ dojo.js?version=V8.3.1.0249:2
content.js:1 [Violation] 'setInterval' handler took 187ms


 
Posted : 05 Feb 2020 17H56
(@babynus)
Posts: 14952
Member Admin
 

Failed to load resource: the server responded with a status of 403 (Forbidden)

Your web server is not configured to allow acces to whole projector structure.
Most common issue is that php user is not owner of files and access rights are too restrictive.
Exemple on ubuntu

chown www-data: -R /var/www/html/projeqtor
chmod 755: -R /var/www/html/projeqtor

 
Posted : 05 Feb 2020 18H11
(@renew)
Posts: 4
Active Member
Topic starter
 

Failed to load resource: the server responded with a status of 403 (Forbidden)

Your web server is not configured to allow acces to whole projector structure.
Most common issue is that php user is not owner of files and access rights are too restrictive.
Exemple on ubuntu

chown www-data: -R /var/www/html/projeqtor
chmod 755: -R /var/www/html/projeqtor

OK, thx.i check or later, i'm outsite from my Office.


 
Posted : 05 Feb 2020 18H15
(@ericg-rc)
Posts: 9
Active Member
 

Sorry
To clarify the nothing:
The completed form is displayed but nothing more when I do ok I return to the form and if I look on the database server no request has been transmitted.


 
Posted : 05 Feb 2020 18H47
(@babynus)
Posts: 14952
Member Admin
 

It is normal at this step.
Database updates are done at the next step.
If all is OK, you shoumd bget a button "continue".
Otherwise, you should get an error on the screen, or on log file (projeqtor or php) or on browser console.


 
Posted : 05 Feb 2020 19H03
(@ericg-rc)
Posts: 9
Active Member
 

OK but i don't have the button "Continue" and no error displayed


 
Posted : 06 Feb 2020 12H28
(@ericg-rc)
Posts: 9
Active Member
 

Can you say me where is the logs files ?
Thank's for your help


 
Posted : 06 Feb 2020 12H42
(@babynus)
Posts: 14952
Member Admin
 

On ubuntu, you'll have logs in /var/log
You may have logs for PHP and/or for Apache.


 
Posted : 06 Feb 2020 16H46
(@ericg-rc)
Posts: 9
Active Member
 

Thank you
We are seeing authentication errors from our database user.
We have characters of the type; or in the password of this user
Is this type of character supported in a PHP form?
Thank you for your help


 
Posted : 06 Feb 2020 18H27
(@babynus)
Posts: 14952
Member Admin
 

If you have à , I guess you have to double it on the definition string
replace $dbPassword="oknotOk";
with $dbPassword="ok\notOk";
Otherwise is considered as "protection" for next character.


 
Posted : 07 Feb 2020 17H37
(@ericg-rc)
Posts: 9
Active Member
 

Hello,
Thank's it's OK for me
Problem with password and user's rights for the directory projeqtor

Thank you for your help, we continue our tests


 
Posted : 10 Feb 2020 10H02
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