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[SOLVED] New install. Cannot create or edit any entities. Users, projects, resources. Just times out.

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(@triumdh)
Posts: 4
Active Member
Topic starter
 
[#3222]

After a new install on Linux server, I log in but cannot create or edit anything. I click the plus button or existing user and the circle appears but nothing happens. I tried in several browsers and put the logging up to 4. Log files show no issues.


 
Posted : 03 Apr 2016 4H16
(@babynus)
Posts: 14952
Member Admin
 

Check for errors in the browser console.
Check for errors in the apache log file.

Is the database populated with tables ?


 
Posted : 03 Apr 2016 4H21
(@triumdh)
Posts: 4
Active Member
Topic starter
 

Database is populated

No apache errors.

Browsers errors:

http://XXXXXXXXXX.com/www_root/pm/external/ckeditor/ckeditor.js Failed to load resource: the server responded with a status of 500 (Internal Server Error)
dojo.js?version=V5.3.1.0135:1 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
dojo.js?version=V5.3.1.0135:1 The XMLHttpRequest progress event property 'position' is deprecated and will be removed in M50, around April 2016. Please use 'loaded' instead. See https://www.chromestatus.com/features/5044837464145920 for more details.
projeqtor.js?version=V5.3.1.0135:1 => 409ms | page='startGuide.php' | destination='centerDiv' (server:341ms, client:68ms)
projeqtor.js?version=V5.3.1.0135:1 => 252ms | page='objectMain.php' | destination='centerDiv' (server:118ms, client:134ms)
projeqtor.js?version=V5.3.1.0135:63 Error on xhrPost return for loadContent('objectDetail.php?destinationWidth=1123&destinationHeight=452&isIE=', 'detailDiv', '[object HTMLFormElement]', 'undefined') :
ReferenceError: CKEDITOR is not defined
dojo.js?version=V5.3.1.0135:1 ReferenceError: CKEDITOR is not defined(…)



 
Posted : 03 Apr 2016 5H30
(@babynus)
Posts: 14952
Member Admin
 

You have a serious error :XXXXXXXXXX.com/www_root/pm/external/ckeditor/ckeditor.js
The javascript file cannot be loaded : check that it has correctly been extracted and can be dispatched by your apache server.
This leads to error when rendering Text Editor.

As a workaround, you can try to change editor ! in the user parameter screen, change editor to Dojo editor...


 
Posted : 03 Apr 2016 5H38
(@triumdh)
Posts: 4
Active Member
Topic starter
 

I changed the editor but I still cannot use the software. I can successfully use the demo software but not the software loaded on my server. There are no Apache log errors.

Thanks for your help


 
Posted : 03 Apr 2016 7H55
(@babynus)
Posts: 14952
Member Admin
 

Any error in the browser console ?
Still no issue in the projeqtor log file ?

Onother way that can help : in browser dev tool [F12], go to network tab.
Run screen with issue.
check for request for objectDetail.php, and post here response of this request.
Thanks.


 
Posted : 03 Apr 2016 16H20
(@triumdh)
Posts: 4
Active Member
Topic starter
 

Thank you for the responsive support. The software looks like a great tool but I've decided not to use it.


 
Posted : 03 Apr 2016 22H06
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