Hi
When I add a note in ticket (or activity), the date of modification don't change.
I'm in v5.5.1, but I try on 5.5.2 and it's the same problem.
It's a bug ?
(I think I need to compare the "upDate" field in table "Note" and "Ticket" and take the bigger, but I don't know how 🙁 )
Hi Bourle,
what happens, if you hover the calendar icon - in my case there is a small pop up window - see screenshot?
Isn't it what you looking for?
Klaus
You are right Bourle, adding a note should change the Update date of the ticket.
But maybe private notes should not 😉
Adding a Linked file should do the same.
Recorded as Ticket #2327
Do you have an idea how I can obtain "an extract" or a report of Ticket without change (notes inclued) ?
I know it's for the v5.6 but I need to do this before.
Thank you
There is no standard way.
We could develop a specific report for you if you please.
Please send request through contazct form if your are interested.