Hello,

same issue for me.
Using Telnet, i'm able to connect to mailbox and listing folders...

But nothing's working via Projeqtor
2019-03-13 17:23:47.663 DEBUG Mailbox is empty
2019-03-13 17:28:48.338 DEBUG Mailbox is empty

did you configure MAILBOX name in upper case in the parameters ?

hi babynus,

thank you for your patience.

and yes, of course i did. i attached our configurations: screenshot 1 and 2

sending mail works fine. no matter what i tried in imap parameters i still get the log:

2019-03-14 08:10:05.694 ===== TRACE ===== Cron started at 14/03/2019 08:10:05
2019-03-14 08:10:15.749 ----- DEBUG ----- Mailbox is empty

the connect seems to work from this client. i wrote a test php (screen3 is the php-file) and the results of this php are in screen4.

as you also see in screen 4 is that i tried several formats of mails (plain, html, rich)

any further clues?

@jmmbb
i see that the most mails are tagged as "seen". but projeqtor only imports "unseen undeleted' mails. maybe you should try to have a look on this, if this is not already tested.

Hi,

ProjeQtOr will treat only unread emails, and then mark them as read, to avoid treating several times same emails.
So issue may be there. Check that emails are not read in the mailbox.

did you replied to jmbb?

i knew this with the unread mails, informed the user.

see also my attachment no. 4 the "U" in the list in front of the output marks the "unread" mails.

im thankful for any hint

Difficul to analyse wothout more information.
I would recommend to add some "debugLog("message");" in the code to trace what is happenning.
Possibly emails are read but rejected.

eureka.

just tried out the email functionality for receiving mails, and guess what, without changing anything, it works.

maybe any update between 8.0 and 8.1.5 has solved the issue or some magic happened. but at this point anything seems to be working.

at least, before closing this topic, i had one lil question i did not find answered in the manual:

which conditions are needed for an email to be attached as comment. are there any utf requirements? what is the minimum content which should be named in the subject? and which kind of elements are able to receive comments from emails.

thank you for your support and your tool which gets better and better in any existing minute.

which conditions are needed for an email to be attached as comment. are there any utf requirements?

You can add note (comment) only when manually sending emails. And note will store the message you enter, not the description of the item.
Automatic emails won't store notes.

yeah i knew. what i can not figure out what is needed.

under which circumstances connects projeqtor the sended mail to any item? I guess the item ID is mandatory? is there more needed? some blank spaces in the subject or anything else? and is it possible that some utf-8 in the body is needed? i tested mails and if i create a blank email and put all the things in it, i think its needed for attaching the comment, then, for some reason, it works sometimes and sometimes not. if i reply to an automatic mail, no problems are there. so i try to name the requirements that projeqtor detects an email should be an attached comment.

OK, I understand now : you use email templates.
I guess answer from emails sent with templates won't be iodentified as answers, as we won't find necessary information, in expected format.
We planned an evolution to add a specofoc line in all cases, and this should fix this issue.

i would appreciate this.

thank you for your conitinous work.

i will close this topic, as the root issue is solved.

i hope the evolution will be implemented soon.