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Topic starter
I'm not working in an IT environment but i would like to use the context fields of the ticket to classify the tickets.
I've found own to rename the context (from "OS" to e.g. "Product Type") but I didn't find where to change the values (Windows XP is not much meaning oin my case :()
How can I change those values?
Thx
Posted : 26 Jan 2021 19H25
Hi,
The list of context values can be found in Environment > Contexts.
The search integrated into the left menu (new V9 interface) makes it easy to find this menu.
Tony44
Posted : 26 Jan 2021 23H37
Topic starter
Dear Tony,
Thank you so much. I was stuck looking at it on the configuration 🙁
I wish you a nice day!
Posted : 27 Jan 2021 9H57