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Topic starter
we need to take in account the duration of status break time on tickets because our customer SLA is based on difference between time of "taking care" and time of "résolution" excepted the duration of break time.
Is it possible to obtain this information in the file .csv exported from working tickets,
thanks
Posted : 02 Feb 2017 19H45
Is it possible to obtain this information in the file .csv exported from working tickets,
No, it's not
Posted : 03 Feb 2017 22H21