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Template Files xslx...
 
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Template Files xslx Problem

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Sandy Idemudia
(@sandyide)
Posts: 3
Active Member
Topic starter
 
[#9115]

Hello,I'm trying to create a template file (in Excel format) for tickets, where I can display the notes of the ticket in Excel. For example, I have already inserted this ([object.ticket.noteText]) but nothing works. I hope that you have a solution.Best regards


 
Posted : 24 Oct 2023 17H25
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Code is just note.noteText


 
Posted : 26 Oct 2023 11H26
Sandy Idemudia
(@sandyide)
Posts: 3
Active Member
Topic starter
 

unfortunately this does not work, all lines remain blank even though there are texts in the notes, what other possibility is there? What about the checklists, are they downloadable in an Excel format?


 
Posted : 26 Oct 2023 12H40
Sandy Idemudia
(@sandyide)
Posts: 3
Active Member
Topic starter
 

My file


 
Posted : 26 Oct 2023 12H47
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

It seems you try and define a Template for a List of Tickets.
Fields available are much more restricted, as you cannot have lists of lists.
Check available fields is the Template Report definition.
Notes are not available for List reports, they are for detail reports.
 


 
Posted : 26 Oct 2023 13H03
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