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Template Files xslx Problem

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Sandy Idemudia
(@sandyide)
Posts: 3
Active Member
Début du sujet
 
[#9115]

Hello,I'm trying to create a template file (in Excel format) for tickets, where I can display the notes of the ticket in Excel. For example, I have already inserted this ([object.ticket.noteText]) but nothing works. I hope that you have a solution.Best regards


 
Posté : 24/10/2023 5:25 pm
(@babynus)
Posts: 14952
Membre Admin
 

Code is just note.noteText


 
Posté : 26/10/2023 11:26 am
Sandy Idemudia
(@sandyide)
Posts: 3
Active Member
Début du sujet
 

unfortunately this does not work, all lines remain blank even though there are texts in the notes, what other possibility is there? What about the checklists, are they downloadable in an Excel format?


 
Posté : 26/10/2023 12:40 pm
Sandy Idemudia
(@sandyide)
Posts: 3
Active Member
Début du sujet
 

My file


 
Posté : 26/10/2023 12:47 pm
(@babynus)
Posts: 14952
Membre Admin
 

It seems you try and define a Template for a List of Tickets.
Fields available are much more restricted, as you cannot have lists of lists.
Check available fields is the Template Report definition.
Notes are not available for List reports, they are for detail reports.
 


 
Posté : 26/10/2023 1:03 pm
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