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The account is lock...
 
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The account is locked

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(@_eh_)
Posts: 2
New Member
Topic starter
 
[#6840]

Hello,
after creating a new user, I can't log in with my credentials. I have the message :
"Ce compte est verrouillé. Veuillez contacter votre administrateur".
Translation in englich :
"That account is locked. Please contact your administrator".
Can you help me ?
Have a nice day,


 
Posted : 24 Jul 2020 7H49
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Just access the user and verify that "locked" is not checked :

If user is re-locked, it means someone (or some process) is trying to connect with wrong password.


 
Posted : 27 Jul 2020 11H01
(@_eh_)
Posts: 2
New Member
Topic starter
 

Thanks for your answer.
In my install, I only have one admin account. The error message appears when I want to connect with this account. So I can't access in Projector.
Is it possible to unlock an account directly in the DB ? If yes, wich table ?

My Install : 8.5.2 on a shared hosting.


 
Posted : 27 Jul 2020 11H50
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Update table "resource"

update resource set locked=0 where id=1

 
Posted : 28 Jul 2020 11H23
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