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Multiple Responsible for one Ticket

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(@openeyes)
Posts: 23
Eminent Member
Début du sujet
 
[#2293]

Hello
I wonder if the feature "Affecting one Ticket for Multiple Responsibles" is offered by Projeqtor ? or rather I have to create another Ticket ?

We have some need for some tickets that have part of work being handled by first person and other part of work by another person.

thanks in advance for reply


 
Posté : 23/04/2015 1:16 pm
(@babynus)
Posts: 14952
Membre Admin
 

Hi,

Only 1 responsible can be defined on a Ticket.
But it can be changed...
For instance, if A and B must work on same ticket, A can be responsible first, and when he has finished his part, he can change responsible to B so that B can work for his own part.
If they have to work simultaneously on same item, then maybe it is not same ticket.
And maybe it is not really a Ticket (as Ticket is very punctual item), and ticket should then be copies as an activity : you'll then be able to assign 2 (or more) resources to same activity 😉


 
Posté : 23/04/2015 7:09 pm
(@openeyes)
Posts: 23
Eminent Member
Début du sujet
 

Thanks

The problem when changing responsible for the same Ticket, We will loose information on reporting "who has done What ? and within how much time ?".
anyway ..
I will review how can I use Activities for this.

Have a nice work until preparing the famous 5th Version.

Cheers.


 
Posté : 23/04/2015 7:45 pm
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