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Define e-mail title for alerts / Ticket #1542

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(@francis2301)
Posts: 88
Active Member
Début du sujet
 
[#2028]

Hi,
I've configured alerts/warnings to be send using the "Indicators" functionality.
I've noticed that the titles of the email's which are sent look like "alert / warning - (item type) #(item ID)".

I know in IT we're used to ID's. But once you send that to business folks, they wont remember an activity ID, since they are more familiar with titles / descriptions. So once they receive such an alert or warning, I believe it would be better if one could see the name of the item, instead of an ID. If they read the title, and know from which project it is, it's more likely to give the proper attention to the email.

So, my suggestion is to be allow configure the titles of emails send via "indicators functionality", as it is already possible to configure other types of e-mails (global parameters).

Thanks in advance.


 
Posté : 3 Oct PM 21:1010
(@babynus)
Posts: 14952
Membre Admin
 

Request recorded as Ticket #1542.


 
Posté : 7 Oct PM 15:1010
Klaus
(@climb4fun)
Posts: 449
Contributor
 

Hi all,

may be it's clear, but let me mention following:

I confirm Francis request as a good idea. In my team, we using very often ID number, because it's quicker to select during our conference calls. So I would welcome both varieties.

Regards,

Klaus


 
Posté : 20 Oct PM 17:1010
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