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If a user has, created a ticket, changed the status, do we need to send an email to that user that the action has been performed?
The instigator of the action perhaps shouldn't receive the emails they're essentially creating.
It is exactly as you wish.
You just have to parameter the mails to your own need.
What do you mean by this?
The Mail On Event is set at a global level?
I don't fully understand :silly:
If mail on events is configured as you wish, then what is the issue ?
If I am... a project team member say
I change the status from NEW to ASSIGNED
On change from NEW to ASSIGNED, all Project Team Members are emailed
Why would it make sense to email me, even though I'm a Project Team member, if I'm the one who has made the change?
I understand now.
In fact there is no exclusion.
I'm not sure this could be generalized.
For instance if user is also responsible, maybe he'd like to recieve the mail to keep it in his work list.
Maybe a configuration such as "don't send mails to myself" would fit.
Or some configuration on Mails on Events : "don't send to sender"
Ticket #1199 recorded.
That would suffice, it just cuts down on the number of un-needed emails that come out of ORIA.
Our emails have got to the state where they're no longer read because there is too many, obviously not the best situation.