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Would be great if reports can be run on tickets against a project representing a client, so that statistics could be given on:
- Ticket open time
- Ticket closed time
- Time before first response
- Time before resolved
For a specific ticket type to allow reporting of those types for a client in order to provide SLA reporting
Fantastic tool by the way, we're currently doing a massive migration from Mantis and internal systems to this.
Posté : 06/06/2013 6:47 pm
Request recorded as Ticket #1102
Posté : 08/06/2013 11:57 am