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workflow and author...
 
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workflow and authorisation

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(@girouxc)
Posts: 25
Active Member
Topic starter
 
[#6962]

Hello, I made an email request to the customer service site. I am communicating the same request to you.

I was thinking of using WorkFlow to advance tickets through a role and responsibility process. In this context, I wanted a ticket creator not to be able to modify a ticket, even his own, which goes from the status "New Ticket" to "in analysis" or "to be executed".

The only thing he can no longer do is to change the status of the WorkFlow because I have taken this right away from him. He can modify his ticket at any status. How to limit the authorizations to modify the tickets which have evolved in the Workflow?
I would like to ask you if it would be possible to have a submission to develop a workflow that would add the authorization, not only to modify the status according to the profile but also the rights on the entire ticket.

Would it be possible to develop this function?
How much would it cost?


 
Posted : 01 Oct 2020 0H51
(@babynus)
Posts: 14952
Member Admin
 

Hi,

We replied to your email.
(yes, development is possible to bring this new feature)


 
Posted : 02 Oct 2020 17H48
(@girouxc)
Posts: 25
Active Member
Topic starter
 

Okay,

What should I do next, please. Can you send me a quote? A delivery date?
We want this feature
Thank you


 
Posted : 02 Oct 2020 21H40
(@babynus)
Posts: 14952
Member Admin
 

Please reply to the email I sent and provide the requested information.
I'll send you a quote.


 
Posted : 02 Oct 2020 22H07
(@girouxc)
Posts: 25
Active Member
Topic starter
 

You write "Please reply to the email I sent and provide the requested information.
I'll send you a quote. " Ok! What should I answer, what information? Are you forgot an attachement?

Thank


 
Posted : 02 Oct 2020 22H21
(@babynus)
Posts: 14952
Member Admin
 

No, email I sent from my projeqtor.net email address directly.


 
Posted : 02 Oct 2020 22H34
(@girouxc)
Posts: 25
Active Member
Topic starter
 

Hello,

So I understand absolutely nothing. I'm sorry, I ask you the same request.

How do I get a response to my quote request?

You tell me you want an information reply. But I have nothing to send you. I no longer know how to ask you and expect to receive a quote or a way to advance my request

Can you enlighten me on what is happening in our communications so that I no longer know how to ask you.

Thank you for send me mor detail about than.


 
Posted : 02 Oct 2020 22H45
(@babynus)
Posts: 14952
Member Admin
 

Hi,

You sent a contact request through our contct form.
I replied to this email with my eùail address (an email in projeqtor.net)
I you did not receive it, please check your junk mailbox.


 
Posted : 02 Oct 2020 22H49
(@girouxc)
Posts: 25
Active Member
Topic starter
 

Hi,

You sent a contact request through our contct form. Yes
I replied to this email with my eùail address (an email in projeqtor.net) Ok, I understand.
I you did not receive it, please check your junk mailbox. But, I received in my mailbox, not in my Junk. AND…. Next for ask you a quote.

I don't understand. Please,
I'm starting to think about dropping my quote request. I absolutely do not understand you.


 
Posted : 02 Oct 2020 23H20
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