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Topic starter
I have a administrator profile. I have created tickets (status : recorded) but I can't see them. Please check the doc attached.
Posted : 15 Dec 2023 11H50
Several causes possible :
- your layout is inconsistent
- access rights have changed for profile Admin so that this profile cannot see tickets
- your user is allocated to projects with a profile that restricts its access to tickets
For instant you added new field through customisation and added it to be displayed in the list of tickets, then your removed to customized field : layout is incincsistent.
=> Just reset the layout for tickets.
=> Check access rights
=> Check all allocations on your user page.
Posted : 16 Dec 2023 13H01