Hi,

First, it seems stange to send mails in TLS on port 25.
Port for TLS is 587...
But if message indicated correct email sending, issue is not here

I think issue is on your mail server, filtering email : maybe there mails are oushed in junk mailbox, considered as spam.
Check you mail serveur log file.

@babynus..!! Thank you so much for your quick response.

Port for TLS is 587... --> I tested both port (25, 587). But the result is same as like and did not received in my inbox.
sent test :
sender of email : myname@mydomain.com
Email sent to 'toname@mydomain.com'

And its working perfectly for smtp.gmail.com..!! But not working mydomain.com(outlook). And mydomain.com working perfectly when i am using telnet mail trigger. I can't understood where is my fault..???

Check you mail serveur log file. --> Yes checked both my mail server and as well as the projeqtor log file. There no errors showing.
Can you kindly advice me for this.!! Very urgent one. Because this issue in production server and people are waiting for mail.

Thanks in advance..!!

Check you mail serveur log file. --> Yes checked both my mail server and as well as the projeqtor log file. There no errors showing.

In my opinion you'll find information not in the error log file of mail serveur, but on the regular log file. Check treatment of spam.
I think your email server directs these email to spam bin.

It can also be a filter from Outlook (I used to have issues sending email to outlook mailboxes, because my IP was on a rejected frame)

@babynus Thanks for your great supports.!!

Check treatment of spam.
I think your email server directs these email to spam bin. -->> Even spam folder also i checked but no mail is there.
We are using "Microsoft Exchange Server 2010 " to connect our mailing tool(outlook web).

It can also be a filter from Outlook (I used to have issues sending email to outlook mailboxes, because my IP was on a rejected frame) --->> That means we can't use outlook mail server to triggering email in our(Projeqtor tool) ????

Please kindly advice and let me know if any other possible ways for mailing activity.!!
It will be more helpful for me.!! I am waiting for positive reply asap....!!

Thanks in advance bro..!!!

When i am using mailer Type : "Function PHPMail" getting error like this.

2018-04-11 22:04:49.636 ** ERROR ** [V6.5.0] Error sending mail
2018-04-11 22:04:49.636 ** ERROR ** [V6.5.0] SMTP Server : mail.mydomain.com
2018-04-11 22:04:49.636 ** ERROR ** [V6.5.0] SMTP Port : 587
2018-04-11 22:04:49.636 ** ERROR ** [V6.5.0] Sendmail path : -t -i
2018-04-11 22:04:49.636 ** ERROR ** [V6.5.0] Mail stored in Database : #314

For mailer Type : "Connexion throught Socket" getting error like this.

2018-04-11 22:52:04.558 ** ERROR ** [V6.5.0] Error sending mail
2018-04-11 22:52:04.558 ** ERROR ** [V6.5.0] SMTP Server : ssl://mail.mydomain.com
2018-04-11 22:52:04.558 ** ERROR ** [V6.5.0] SMTP Port : 587
2018-04-11 22:52:04.558 ** ERROR ** [V6.5.0] SMTP User : myname@mydomain.com
2018-04-11 22:52:04.558 ** ERROR ** [V6.5.0] Mail stored in Database : #326

These kind of errors i getting...!! Its more headache for me.!
Kindly help me to resolve this email problems.

Thanks in advance.!!

That means we can't use outlook mail server to triggering email in our(Projeqtor tool)

It means you have to check with outlook team if it filters your IP.

I am waiting for positive reply asap....!!

Requesting for "ASAP" on free support will only slow response.
We offer free support and are never please about request for hurrying.
If you want quick support, subscribe to professionnal support.

@Babynus Thank you very much for great support for this wonderful tool....!!!

We offer free support and are never please about request for hurrying. ---> I really sorry this .!! I have facing this issues in protection server. Because we are using this tool for more than 1600 projects and its working great..!

Now the only issues email not receiving to anyone (None of the activity not tracing via email) that's why asked for the quick response to fix this issues asap.

And one more thing in (version 7.0.0 and also 7.0.3 ) Tool menu-> Email sent, Email to send, Alert and message nothing listed the activities But everything stored database..!

Kindly do the needful.....!!

Thanks in advance............

Email sent => should not be empty if emails are sent... If it is empty despite emails to send, check error log file and post any error logged
Email to send => will always be empty unless you activate feature "activate mail grouping" (in global parameters / mail)
Alert => content not directly linked to emails
message => items are here entered manually by admin (for instance to display message on login page)

@Babynus, Thanks for your great support.!!

Please see this attached screenshot. I am talking about the Email sent, and Alert history is not showing in this section. But we have records in database tables(mail,alert). I don't know why its not show here.!?

And no error log is there for this activities. I have updated my tool from version 6.5.7 to 7.0.0 and now using version 7.0.3.

Kindly do the needful for this issues to resolve..!!

Thanks in advance.!!

Emails sent will show emails depending on acces rights you defined.
Be sure that admin has "reader+" acces mode to be able to see all emails.
Other users should see their emails only (the ones then sent manually).

@Babynus, Thanks for your reply.!!

That screenshot taken form main admin login only....!! And i checked my access right also there is Reader+ only.!

Is there anything else to enable or this is issuse.??

Thanks in advance..!!

1) Check for errors on browser console...
2) Try and reset list setting (on column selector click button "reset")

@Babynus, Thanks for great support.!!

1) Check for errors on browser console... -->> No ERROR
2) Try and reset list setting (on column selector click button "reset") -->> Done

I tried both you said above. But not showing anything.! What can i do now.!??

Kindly do the needful.!

Thanks in Advance!

Difficult to analysis more...

Check acces rights : check that acces rights for admin on "emails sent" is "manager +" or "reader +" (on acces to data)

@babynus

Check acces rights : check that acces rights for admin on "emails sent" is "manager +" or "reader +" (on acces to data) --->> reader +

There is Reader+ only for admin..!! I don't why its not showing..!??

Thanks in advance..!!

@Babynus..!! Thank you soo much for your great support.!!

Its showing for "Manager+" access right.!
Is this one is the highest right..?? Or "Reader+" ??

Kindly clarify it.....!

Thanks in advance .!!

Hello,

You should maybe check your current project and select "all projects" If you did not. Because the project filter works on screen emails sent.

@Gautier, Thanks for kind response and clarification.!!

Kindly see this screenshot and let me know where is my fault ??
If anything wrong...
But i have lot of records in my database table (mail, alert)..

Thanks in advance.!!

Idea og Gautier was a good one...
But you have selected "all projects"...

Can you please show content of table "mail" ?

@Babynus, Thanks for your Support.!!

Kindly check the attached screenshot for mail table data.!
Thanks in advance..!!

OK,

So first : table has data, at least for user 330
1) when user 330 connects, does he see mails (if you give him acess to this screen)
2) no mail displayed means an error occurs (sure !)
=> open console in browser
=> access mail page
=> post here content of console
=> post here log file after
=> post here apache error log file (not the access file)

@Babynus, Thanks for support..!!

There is no error in console, log file...
I am asking that if admin can see all the mails in our system right..?
For admin itself not showing for the Data access rights in "Reader+". But i changed the right to "Manager+" records showing.!

My doubt is which is highest rights "Manager+" or "Reader+" to view all records as a admin.????

Thanks in advance..!!

If you didn't change the acces modes :
"Reader+" can read all items whatever the project, but cannot update anything
"Manager+" can read and update all items whatever the project

So Reader+ is enough to read mails.

Can you please chek and post screenshot of Access mode "reader+" ?

@Babynus, Thanks for your great support.!!

Kindly see the screenshots....

And let me know where is my fault or misunderstand going on.!!???

Thanks In Advance.!!