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Installation Proble...
 
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Installation Problems

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(@sterwen)
Posts: 22
Active Member
Topic starter
 
[#2238]

Dear All,

First, I currently use the Dolibarr ERP/CRM but the project module does not correspond to our needs.

Then, I decided to install the ProjeQtor application (v 4.5.6) and installation i had a message :

751 errors in the Log file. I am not able to solve this...

Could somebody help ?
Thanks in advance
Sterwen


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 12 Mar 2015 16H50
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Hi,

It seems you ran upgrade twice.
Maybe because tables are not found, possibly because of uppercase prefix.
Try a new clean install (drop all tables) and change prefix to lowercase.


 
Posted : 12 Mar 2015 20H09
(@sterwen)
Posts: 22
Active Member
Topic starter
 

THank you for your help.

I will try this and keep ypu informed.
Sterwen


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 12 Mar 2015 20H37
(@sterwen)
Posts: 22
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Topic starter
 

So, its has been done.

Now, only 2 errors in log file. But 2 errors is too much to function...

Perhaps could you see easily to what it refers to?

Thanks
Sterwen


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 12 Mar 2015 21H09
babynus
(@babynus)
Posts: 14966
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Hi,

it seems you did not run clean install : your tables still exist with prefix with upper case initial.
This seems to cause issue.

Drop all tables and try again with lowercase prefix.

For information, Ticket #1678 has been recorded to find a workaround and avoid using upper cases in prefezx (as is seems to cause issues)


 
Posted : 12 Mar 2015 23H27
(@sterwen)
Posts: 22
Active Member
Topic starter
 

I think I will test Projeqtor today.

One issue remain to be solved: there is a problem of timeout but I remember I saw a subject on this point within the forum.

Thanks !
Sterwen


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 13 Mar 2015 10H57
(@sterwen)
Posts: 22
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Topic starter
 

Pffff.... :angry:

Yesterday evenning, after deleting all table and making a new installation, I just received an error message indicating that there was an error on 2015/03/12 at 22:35.

I thought that it was just a problem of php conf.

This morning, I tried to log with the default parameters admin / admin and then, the error message is "Incorrect connection parameters" :blush:

In the table "resource", I have set the password as "admin" with crypto"null".

I do not know what I should do to solve... :unsure:

If somebody could help, will be great.
Thanks
Sterwen


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 13 Mar 2015 12H03
(@sterwen)
Posts: 22
Active Member
Topic starter
 

The log file indicate that the table pro_user does not exist !

I have verified on my database and this table was not created.... do you know why ?


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 13 Mar 2015 12H07
(@sterwen)
Posts: 22
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Topic starter
 

Here the PHP.ini parameters (php 5.5 1and1):

Are those parameters compatible Projeqtor ? Can I modifiy them ?


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 13 Mar 2015 16H09
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Hi,

Only constraint I see is max_execution_time : 20 (means 20 seconds).
If config prohibs dynamic update of this parameter (what is tried in ProjeQtOr for installation), your installation will most probably fail.
If so, Only solution for you is to install step by step.
You have two ways :
1) Download each package Vx.0.0 (V1.0.0, V2.0.0, ...) and install them one after one, checking each time upgrade is correct.
2) Download latest version V4.5.6 and upgrade incrementally changing value of $version in /tool/projeqtor.php.

Other strange configuration (really strange for a such well known provider) is upload_max_filesize=40M (correct) with lesser value for post_max_size=8M. You will then never be able to upload file greater than 8M...


 
Posted : 13 Mar 2015 17H06
(@sterwen)
Posts: 22
Active Member
Topic starter
 

THanks a lot.
I am not sure to be able to do that, unfortunately. 🙁


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 13 Mar 2015 17H09
(@sterwen)
Posts: 22
Active Member
Topic starter
 

Je suis visiblement incapable d'installer.... :S

Je devoir jeter l'éponge et trouver une autre solution de gestion de mes projets.
A tout hasard, auriez-vous une solution logicielle à me proposer ?

Merci de votre aide


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 13 Mar 2015 17H16
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

No need to search for another solution, you will not possibly find equivalent solution with possibility to set-up on a shared hosting service.

Really, installing step by step is easy :
1) Download V1.0.0 and install as brand new. Connect as admin to install tables.
2) Download V2.0.0 and overwrite V1.0.0 with this one. Connect as admin to upgrade tables.
3) Download V3.0.0 and overwrite V2.0.0 with this one. Connect as admin to upgrade tables.
4) Download V5.0.0 and overwrite V3.0.0 with this one. Connect as admin to upgrade tables.
5) Download V4.5.6 and overwrite V4.0.0 with this one. Connect as admin to upgrade tables.

That's all. It does not require any qualification to do 😉


 
Posted : 13 Mar 2015 18H13
(@sterwen)
Posts: 22
Active Member
Topic starter
 

Thanks.
I will try by this way a last time...
Please,cross your fingers !


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 13 Mar 2015 18H42
(@sterwen)
Posts: 22
Active Member
Topic starter
 

Installation de V1.0.0

ERROR *
parameter file not found at 'C:projectorriaparameters.php'
Check file '/tool/parametersLocation.php' or remove it to use '/tool/parameters.php'.

If problem persists, you may get some help at the forum at projectOr web site .

:sick:


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 13 Mar 2015 18H55
babynus
(@babynus)
Posts: 14966
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Just remove /tool/parametersLocation.php
(you may have retrieved an old one...)
... and try again.


 
Posted : 13 Mar 2015 18H58
(@sterwen)
Posts: 22
Active Member
Topic starter
 

Already done.

Same result


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 13 Mar 2015 19H00
(@sterwen)
Posts: 22
Active Member
Topic starter
 

I have repeated the suppression of parameter.location.php.
Always the same result.

I am looking for a gun !!!!!


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 13 Mar 2015 19H03
(@sterwen)
Posts: 22
Active Member
Topic starter
 

You said : "Just remove /tool/parametersLocation.php
(you may have retrieved an old one...)"

have not done any thing more than copying the extractearchive within the folder "projeqtor" on my distant server. Before, all old folders have been deleted.
Perhaps server I use can not support this application ? :side:


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 13 Mar 2015 19H06
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Just pay attention that old versions of ProjeQtOr deploy a directory call "projectorria' (old name).
Maybe you have to rename it or go to http://yourserver/projectorria

Also notice that my fist advice is not the best (sorry, my mistake), as you'd better user last patch of each release, so you should incrementally install :
V1.0.1
V2.0.0 (no patch)
V3.0.2
V4.0.6
V4.5.6


 
Posted : 13 Mar 2015 19H20
(@sterwen)
Posts: 22
Active Member
Topic starter
 

HI,
Despite the application of the way you cited, I have always error messages.

I have deleted all old tables, created the projectorria folder, placed the archive content in the folder and then tried to log as admin :
ERROR *
parameter file not found at 'C:projectorriaparameters.php'
Check file '/tool/parametersLocation.php' or remove it to use '/tool/parameters.php'.

If problem persists, you may get some help at the forum at projectOr web site .

Then, have deleted the parametersLocation.php file.
Always the same !

I think there is a problem with the configurationat 1and1 ?
I am able to install Dolibarr ERP/CRM and to maintain it, to add modules. Then, don't understand why Projeqtor doesn't work...

What it isnot understable too, is the fact that when the first page with localhost, database user and so on, a password is set for initialization. This password does not work. Why ?

The error messages such as that indicated in this message is not clear. When deleting the parametersLocation.php file, it should work. It is not the case...

So, I have no other solution to stop trying Projeqtor. I amCEO of a company and can not loose time with such programms which are not so to install.

Thanks to people how help me.


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 14 Mar 2015 14H49
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

A pitty you did not succed in installing ProjeQtOr, as it usually installs seamlesly.

What is stange in your error message is

parameter file not found at 'C:projectorriaparameters.php'

I don't think 1&1 uses windows servers, but rather Linux.

Is it what you entered in the configuration screen ?
Advise : on first attenpt, it would be better to define is as

../files/config/parameters.php

(default value)


 
Posted : 14 Mar 2015 15H09
(@sterwen)
Posts: 22
Active Member
Topic starter
 

Yes, I think it is Linux server. Is it a problem ?

You indicated that I place the parameters file in "../files/config/parameters.php".

In version 1.0.1, there is no such folders?

I see no other possibility than stopping now.


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 14 Mar 2015 15H35
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Hi,

As I don't like to stay on a failire, I tried on my onw to install V1.0.1, and it appears that default settings are only good for Windows servers "C:...")? 🙁
They whould have been change to linux format...

But alos, I've read again all the tread, and re-read your first log files.
It appears installation went almoth to the end of V4.5.6, but you just got a prefix case issue.
Then, you might have face a bug I discovered yesterday on V4.5.6 for fresh installs. 😳
New patch V4.5.7 has just been deployed, and I guess you'll be abled to install PrjeQtOr directly to V4.5.7 with this patch (with lowercase prefix)

I think it's worth a try 😉


 
Posted : 14 Mar 2015 18H23
(@sterwen)
Posts: 22
Active Member
Topic starter
 

Hi,

It would be great !

I hope this will function....

I have to try and will keep you informed.
I believed I was crazy.
Thanks


"Le progrès ne vaut que quand il est partagé par tous" : merci à ceux qui partagent !

 
Posted : 14 Mar 2015 19H13
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