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Début du sujet
Hi,
I select some restrictions at profile level (unchecking some ticket types), but tickets from that ticket type are still available for user with that profile.
Could you please clarify ?
Posté : 3 Sep AM 00:099
Restriction show (tickets) ticket types that are checked, or all if none is checked
Posté : 4 Sep PM 22:099
Début du sujet
Hi,
No i confirm that user is not able to create or update a ticket for that ticket type if restricted, but he is still able to view them in the list above...
Posté : 4 Sep PM 23:099
No i confirm that user is not able to create or update a ticket for that ticket type if restricted, but he is still able to view them in the list above...
Of course as it is the expected behavior...
...unless you set to Yes global parameter "restriction on types by profile hides items"
Posté : 5 Sep AM 01:099