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Hello,
following situation: I created a ticket with assignment to a product within configuration. When creating the ticket I automatically became the responsible for that ticket. Trying to change this was not successful (messing: no changes within ticket). After removing product assignment within configuration I was able to change or clear responsible. As soon as assigning product again I get responsible again.
How do I change responsible when product assigned?
Thanks in advance
Ronny
Hello
You must be the product responsible and you must have enabled the responsible recovery setting.
In configuration > global parameter > Activity > Ticket, try to set the parameters "ticket responsible from product responsible" to never.
That setting worked - thank you!