Notifications
Retirer tout
Ask questions
2
Posts
2
Utilisateurs
0
Reactions
1,320
Vu
Début du sujet
In our live database some users have repeatedly telling us their ticket is deleted/disappeared after ticket creation.
We have check that searching ticketid displays no data.
Ticketid value is obtained/preserved/maintained by database.
No logs are found in log file so can't share log entry.
Posté : 2 Nov AM 10:1111
Possibly it's just an access right situation.
For instance users may be able to create tickets, but see only tickets they are responsible for...
Posté : 3 Nov PM 17:1111