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Switch off mail on status "created"

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Klaus
(@climb4fun)
Posts: 449
Contributor
Topic starter
 
[#929]

Hi Babynus,

it would be good to administer mail on status "copied". This is not adjustable in parameter. Status copied is a important status, but to for our customers - for them it's irritating.

Thanks,

Klaus


 
Posted : 29 Jan 2013 15H58
(@babynus)
Posts: 14952
Member Admin
 

Just go to the Status screen.
Check "show idle".
Select "Copied" status, uncheck "ilde" and save.

Then you'll be able to manage copied status as any other ...

By default, copied status is hidden because it is a temporary status...


 
Posted : 29 Jan 2013 21H54
Klaus
(@climb4fun)
Posts: 449
Contributor
Topic starter
 

I have been able to uncheck "copied". Now it's available. But in "mail on event" I couldn't disable dispatch of mails.


 
Posted : 30 Jan 2013 8H41
(@babynus)
Posts: 14952
Member Admin
 

And you receive some mails on status "Copied" ?


 
Posted : 31 Jan 2013 0H32
Klaus
(@climb4fun)
Posts: 449
Contributor
Topic starter
 

Yes - on every copy of a element. Distribution is the same as on creating a new element.


 
Posted : 31 Jan 2013 11H52
(@babynus)
Posts: 14952
Member Admin
 

OK,
I recorded Ticket #980


 
Posted : 31 Jan 2013 22H06
(@babynus)
Posts: 14952
Member Admin
 

I cannot reproduce.
For me, copied objects don't generate emails.
Email is send only on status change, for instance to "recorded" or "in progress"

Which version are you running ?
Do you have something specific in status list ?
Can you check thant "copied" status has isCopied=1, and is the only one to get it ?


 
Posted : 02 Feb 2013 23H00
Klaus
(@climb4fun)
Posts: 449
Contributor
Topic starter
 

Hi Babynus,

we currently run von V3.1.1.

Our first status is "new".

I will sent you a screenshot, which shows this kind of mails - will not post in forum due to privacy.

Klaus


 
Posted : 04 Feb 2013 12H54
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