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Hi,
I select in ticket screen to display fields called "Estimated time" & "Real time" by checking checkbox, but once i click on OK button, they do not appear. Please help.
Can you send a screenshot?
Normally in tickets you have a field to enter estimated time - here you enter e.g. "2" days.
After you saved your ticket, you can use the button "dispatch" to get a popup where you can enter worktimes per day. These values are sumed up in field "real".
Best regards,
Torben
Please find it attached. Those fields cannot be displayed in ticket above table.
Which version are you using. E.g. in version 8.2.0 it is possible since I use it myself. Maybe updating your version can solve your problem.
Best regards