Hello,
I'm using V9.5.3 and sent an email with subject "Warum geht das nicht" to create a ticket within ProjeQtOr. Unfortunately the ticket was not created (which worked in the past). The ProjeQtOr logfile says (containing parts of my subject after "concerning"):
2022-04-27 07:52:40.756 ----- DEBUG ----- User corresponding to email address is #5 2022-04-27 07:52:40.756 ===== TRACE ===== Could not retreive response (empty response) from 'xxx@xxx.com' mail concerning arum #eht 2022-04-27 07:52:40.756 ----- DEBUG -----
Could you please have a look on that?
Thanks in advance
Ronny
Hello
We have made changes to password encryption.
Try entering the password for this box again, this should fix the problem
Unfortunately that didn't work - same problem...
Hi,
Message is clear : system could not identify answer.
Just replying without adding text will insert no note.
Also note that message is expected "before" original message.
I don't want to reply to an existing ticket. I have a ticket system for creating new tickets by mail - that worked long time but now (I think since upgrading to 9.5) it's not working any more...
Hi,
ProjeQtOr can now integrate answers to mails send by the system in mailbox defined to enter new tickets.
Maybe your email is formatted in a way that is understood by the system as answer to existing mail.
Could you please post an exemple of email sent ?
I created an empty mail with just a subject (tried different ones) and one word as body.
OK, we'll have a look
Hi,
I tested creation of tickets by emails, and all went fine.
Could you please send a test email to ticket@projeqtor.org so that I can check format of your email ?
I've sent an email with subject "New ticket"
Hi,
We found the issue.
The integration of reply to emails in Input Mailbox added a constraint to treat only mails from known sender, whatever the option in the Input Mailbox definition.
This is fixed and will be deployed on V9.5.4
Hello,
just upgraded to V9.5.4 and now tickets by seem to work again..
Thank you very much!
Ronny