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[SOLVED] Problem with Tickets Hours becomes days and sometime not assigned.

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14.6 {numéro}K Vu
(@drubs2010)
Posts: 25
Active Member
Début du sujet
 
[#2474]

Hello,

I create a ticket and assigned it at an activity:

First of all, when I use the timer, hours become days.

In second, Sometime, in the realwork allocation, the ticket is not linked (Not assigned work).

Regards,

Olivier.
V5.0.3
Firefox


 
Posté : 31 Juil PM 12:077
(@babynus)
Posts: 14952
Membre Admin
 

Have you installed 5.0.3 (fixed issues on this point)


 
Posté : 31 Juil PM 12:077
(@drubs2010)
Posts: 25
Active Member
Début du sujet
 

Yes, I have.

I resolved the problem. I initialized The Dispatch work and write it again.

However, this morning, a ticket was assigned correctly, the timer get real work right and the ligne is in the right activity in the real work allocation and this afternoon, again in the real work allocation, the ticket was not assigned.

Olivier.
V5.0.3
Firefox


 
Posté : 31 Juil PM 15:077
(@drubs2010)
Posts: 25
Active Member
Début du sujet
 

There is a problem with this ticket, it doesn't appear in the real work allocation.

Olivier.
V5.0.3
Firefox


 
Posté : 31 Juil PM 15:077
(@babynus)
Posts: 14952
Membre Admin
 

Sorry,
I'm a bit lost with what was fixed, what is not.

Could you explain in detail :
=> use case (what you did, step by step)
=> expected behavior
=> constated behavior
If you face several issues, please detail separatly (please don't mix)
Then provide as much data as possible :
=> log file if any arror
=> print screen (please highlight issue)
=> database data (content for assignment and workelement at least for given ticket)


 
Posté : 31 Juil PM 15:077
(@drubs2010)
Posts: 25
Active Member
Début du sujet
 

Ok, First. the timer transform hours in days. I used it 30seconds and in real work I have 1,16 day.


 
Posté : 31 Juil PM 16:077
(@drubs2010)
Posts: 25
Active Member
Début du sujet
 

For others, I will try in test framework later because now I have some work to do for my boss.


 
Posté : 31 Juil PM 16:077
(@babynus)
Posts: 14952
Membre Admin
 

Ok, First. the timer transform hours in days. I used it 30seconds and in real work I have 1,16 day.

I'll have a look.


 
Posté : 31 Juil PM 18:077
(@drubs2010)
Posts: 25
Active Member
Début du sujet
 

Ok, I used it this morning.

I start the timer at 10H41 and I stopped it at 11H12 and it put 1,05 days in real work.

See the pdf attached.

Regards,

Drubs2010.


 
Posté : 9 Sep PM 14:099
(@babynus)
Posts: 14952
Membre Admin
 

Which version of ProjeQtOr ?


 
Posté : 9 Sep PM 17:099
(@drubs2010)
Posts: 25
Active Member
Début du sujet
 

I,m sorry 5.0.3. 🙁


 
Posté : 9 Sep PM 18:099
(@babynus)
Posts: 14952
Membre Admin
 

Issue is fixed on 5.0.4 B)


 
Posté : 9 Sep PM 18:099
(@drubs2010)
Posts: 25
Active Member
Début du sujet
 

Great, I will get 5.0.5 now. :silly:


 
Posté : 9 Sep PM 18:099
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