Forum

Welcome to ProjeQtOr new Forum. We migrated old forum to the new website.
You will find all your posts here, with your usual account.
Just one point : you’ll have to reinitialize your password. Use “Lost password” feature.

[SOLVED] Problem wi...
 
Notifications
Clear all

[SOLVED] Problem with Tickets Hours becomes days and sometime not assigned.

13 Posts
2 Users
0 Reactions
14.6 K Views
(@drubs2010)
Posts: 25
Active Member
Topic starter
 
[#2474]

Hello,

I create a ticket and assigned it at an activity:

First of all, when I use the timer, hours become days.

In second, Sometime, in the realwork allocation, the ticket is not linked (Not assigned work).

Regards,

Olivier.
V5.0.3
Firefox


 
Posted : 31 Jul 2015 12H23
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Have you installed 5.0.3 (fixed issues on this point)


 
Posted : 31 Jul 2015 12H51
(@drubs2010)
Posts: 25
Active Member
Topic starter
 

Yes, I have.

I resolved the problem. I initialized The Dispatch work and write it again.

However, this morning, a ticket was assigned correctly, the timer get real work right and the ligne is in the right activity in the real work allocation and this afternoon, again in the real work allocation, the ticket was not assigned.

Olivier.
V5.0.3
Firefox


 
Posted : 31 Jul 2015 15H22
(@drubs2010)
Posts: 25
Active Member
Topic starter
 

There is a problem with this ticket, it doesn't appear in the real work allocation.

Olivier.
V5.0.3
Firefox


 
Posted : 31 Jul 2015 15H36
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Sorry,
I'm a bit lost with what was fixed, what is not.

Could you explain in detail :
=> use case (what you did, step by step)
=> expected behavior
=> constated behavior
If you face several issues, please detail separatly (please don't mix)
Then provide as much data as possible :
=> log file if any arror
=> print screen (please highlight issue)
=> database data (content for assignment and workelement at least for given ticket)


 
Posted : 31 Jul 2015 15H47
(@drubs2010)
Posts: 25
Active Member
Topic starter
 

Ok, First. the timer transform hours in days. I used it 30seconds and in real work I have 1,16 day.


 
Posted : 31 Jul 2015 16H20
(@drubs2010)
Posts: 25
Active Member
Topic starter
 

For others, I will try in test framework later because now I have some work to do for my boss.


 
Posted : 31 Jul 2015 16H21
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Ok, First. the timer transform hours in days. I used it 30seconds and in real work I have 1,16 day.

I'll have a look.


 
Posted : 31 Jul 2015 18H16
(@drubs2010)
Posts: 25
Active Member
Topic starter
 

Ok, I used it this morning.

I start the timer at 10H41 and I stopped it at 11H12 and it put 1,05 days in real work.

See the pdf attached.

Regards,

Drubs2010.


 
Posted : 09 Sep 2015 14H55
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Which version of ProjeQtOr ?


 
Posted : 09 Sep 2015 17H18
(@drubs2010)
Posts: 25
Active Member
Topic starter
 

I,m sorry 5.0.3. 🙁


 
Posted : 09 Sep 2015 18H28
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Issue is fixed on 5.0.4 B)


 
Posted : 09 Sep 2015 18H30
(@drubs2010)
Posts: 25
Active Member
Topic starter
 

Great, I will get 5.0.5 now. :silly:


 
Posted : 09 Sep 2015 18H36
Share:

Scroll to Top