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Impossible to reopen a ticket when amount of work has been wrongly recorded

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(@fmartin)
Posts: 43
Active Member
Topic starter
 
[#6349]

I'm trying to reopen a ticket where dispatch work was wrongly recorded. I get an error when I try to reopen:

"You tried and directly remove more than your own work (0 d). You should use "Dispatch work" button for this."

Could you please help me to figure this out ?

I tried:
re-open the project > OK
re-open activity > OK
re-open ticket > always failing

Thanks in advance 😉


 
Posted : 05 Nov 2019 13H18
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

The work was not input by you.
So you cannot remove work just entering zero in real work.
To remove work from other, use the button "Dispatch Work" (message is explicit)


 
Posted : 05 Nov 2019 16H44
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