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ProjeQtOr Timesheet Data Loss - Assistance Required

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(@chandrashekhar)
Posts: 275
Honorable Member
Début du sujet
 
[#9576]

Hi,
We manually manage ProjeQtOr timesheets, reviewing resources' work twice weekly (Tuesday and Friday). A resource reported missing timesheet entries, which I verified in our backup. Despite regular reviews, these entries vanished from the system. I couldn't locate them in the activity stream, history, or "work" table. Could you please help me determine why these entries disappeared.
 


 
Posté : 21/09/2024 2:10 pm
(@marylene)
Posts: 592
Membre Admin
 

Hello

Have you checked the Deleted Items report? Report > Miscellaneous > History > Deleted items
It is possible that you may not see the deletion in the history of the item in question if it is a project or activity that was deleted with actual work.


 
Posté : 23/09/2024 12:24 pm
(@chandrashekhar)
Posts: 275
Honorable Member
Début du sujet
 

Hello,

I checked but found no clues. There is no log of changes to the timesheet; it only updates in the assignment.


 
Posté : 24/09/2024 3:53 pm
(@chandrashekhar)
Posts: 275
Honorable Member
Début du sujet
 

Hi There,

I don't understand! Something strange is happening. When the report: (parameters year : 2024
week : 38 Detailed work per resource - weekly) was sent automatically on the scheduled time, it showed 33 hours for one of the resources, but when I checked just 15 minutes later, it displayed only 26 hours! Due to the unavailability of logs, I am completely helpless in determining the reason for this discrepancy. Could you please help me find the cause of this issue? If there is no existing feature to log timesheet changes, I kindly request that you include this functionality in ProjeQtOr.


 
Posté : 25/09/2024 12:49 pm
(@babynus)
Posts: 14952
Membre Admin
 

If there is no existing feature to log timesheet changes, I kindly request that you include this functionality in ProjeQtOr.

Changes are stored on Objects (activity, assignement, work)
Timesheet is not an objet, just a way to show work.
If changes are made through the application, changes will appear on the activities.
Check your DB logs to check that someone is not acting directly on the DB.


 
Posté : 25/09/2024 5:31 pm
(@babynus)
Posts: 14952
Membre Admin
 

 If there is no existing feature to log timesheet changes, I kindly request that you include this functionality in ProjeQtOr.

Great.
Do you want a quotation for adding this new feature ?


 
Posté : 25/09/2024 5:32 pm
(@chandrashekhar)
Posts: 275
Honorable Member
Début du sujet
 

Thank you for the offer! At the moment, we are still evaluating our current options and priorities. I'll get back to you if we decide to move forward with any additional features. We really appreciate your support!


 
Posté : 04/10/2024 10:40 am
(@chandrashekhar)
Posts: 275
Honorable Member
Début du sujet
 

Hi,
I checked general_log.csv as you advised, nothing found suspicious! Just FYI.

Regards


 
Posté : 04/10/2024 3:42 pm
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