- create automatically a new ticket when you receive a mail on the address helpdesk@domain.com

No, but it's planned in Ticket #1048.
The hard part will not be to retreive the email but determine to wich project to attach it ...

updating of a ticket when their his a response to the address helpdesk@domain.com

Yes, it works.
You have to configure IMAP parameters.
The response is stored as new note on ticket.

I can't launch Cron directly in Projeqtor, but i can launch it directly on my lodging. What is the file which is launch by cron ?

Please explain a bit better.
I can't launch Cron directly in Projeqtor => what happens when you try ?
i can launch it directly on my lodging => can you explain what you do and what you get ?
What is the file which is launch by cron => it's not a script file, it is an object 🙁
NB : please open new thread for this new topic, and avoid dealing with several subject on a single post.

For the first reponse, is it possible to affect automatically to a project by defaut associated to a contact. After, the manager can reaffect the demand to the right project.
For the second question : I don't know how i can find the IMAP Server Address like you define for GMAIL. An idea ?
For the last demand, Solved by changing my lodger and have my own server.

For the first reponse, is it possible to affect automatically to a project by defaut associated to a contact. After, the manager can reaffect the demand to the right project.

So have to define a default project (and this should be not mandatory), as possibly contact could be affected to several projects (so this link is not valid).
So there are many cases when Project will not be determined, and it is not possible to create a Ticket without a project (nobody would see it except admin, who does not intend to manage tickets).

or the second question : I don't know how i can find the IMAP Server Address like you define for GMAIL. An idea ?

In global parameters.

OK,
I use Projeqtor like this :
- Projects define for an entity with multiple projects
- One project name's Assistance for open tickets. Then i can affect ticket by project or stand in Assistance project to define if it's an assistance in the helpdesk contract or if it's a new project.
That's why i purpose this solution to manage new ticket from entering mail.

For the second point, i didn't arrive to configure to update automatically ticket by mail. you can see my parameters in this attach file.

Need i create a user name helpdesk ? Is my Imap Server Address that not good and how can verify if it's the good value ?

Thanks for your help.

I use Projeqtor like this :
- Projects define for an entity with multiple projects
- One project name's Assistance for open tickets. Then i can affect ticket by project or stand in Assistance project to define if it's an assistance in the helpdesk contract or if it's a new project.
That's why i purpose this solution to manage new ticket from entering mail.

I understand your way of working, but target solution must ba available for everybody.

For the second point, i didn't arrive to configure to update automatically ticket by mail. you can see my parameters in this attach file.

Configuration seems correct.
But maybe you just did not start CRON : it is the CRON that will reguliarly check incoming mails.
Start CRON in Administration screen...

If it still does not work, check Log file, you may have hints.

I understand your way of working, but target solution must ba available for everybody.

I know but it would be a first approch that can be used by many users i think.
Is it possible i create a plugin to have this functionnality ?

Configuration seems correct.
But maybe you just did not start CRON : it is the CRON that will reguliarly check incoming mails.
Start CRON in Administration screen...
If it still does not work, check Log file, you may have hints.

CRON is started.
I've tested my connexion with a script that permit to test imap-php (attached) and my parameters seems ok. I don't understand because i've no error in the log file.

I've tested my connexion with a script that permit to test imap-php (attached) and my parameters seems ok. I don't understand because i've no error in the log file.

Do you have at least CRON logs in the log file ?

Here's my CRON logs

So I've find what is wrong and I don't know if it's normal.
In my mail, i've a mail non attached to a Ticket. So it blocks the integration of the other mails.
Is-it normal ? Because, if you have a person that send you a mail on this address which is not associate a ticket, all mail will be blocked.

You didn't have answer to the ability to develop a plugin for integrate a new demand as e new ticket.

Thanks for your help.

So I've find what is wrong and I don't know if it's normal.
In my mail, i've a mail non attached to a Ticket. So it blocks the integration of the other mails.
Is-it normal ? Because, if you have a person that send you a mail on this address which is not associate a ticket, all mail will be blocked.

Issue recorded as Ticket #1892

You didn't have answer to the ability to develop a plugin for integrate a new demand as e new ticket.

This already exists as Ticket #1048

Sorry Babynus, but i have a last question :
When someone answer with mail response, i didn't receive as administrator or responsable, a mail to inform that a new note has been added. Is-it normal or have i something wrong in my parameters ?

It is normal.
You may have an alert if you configure Email on Event for new note.

Thanks Babynus.

And at least, thank you for this amazing work !

Sorry babynus,

But with the option email for all changes i don't have any notification by mail when a new note is added via mail.

Sorry babynus,

But with the option email for all changes i don't have any notification by mail when a new note is added via mail.

All changes does note include note add.
You must add specific event "new note"

Sorry Babynus,

Even if i create a new rules for ticket with only new note, when i answer to a request by responding to receipt mail, the new note was inserted to the ticket but no mail was send to the different persons associated to it.

What's wrong ? I have a mail when i insert a new note manually.

Could you post a print screen for your email configuration ?