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Début du sujet
Sorry babynus,
But with the option email for all changes i don't have any notification by mail when a new note is added via mail.
Posté : 12 Déc PM 16:1212
Sorry babynus,
But with the option email for all changes i don't have any notification by mail when a new note is added via mail.
All changes does note include note add.
You must add specific event "new note"
Posté : 12 Déc PM 17:1212
Début du sujet
Sorry Babynus,
Even if i create a new rules for ticket with only new note, when i answer to a request by responding to receipt mail, the new note was inserted to the ticket but no mail was send to the different persons associated to it.
What's wrong ? I have a mail when i insert a new note manually.
Posté : 14 Déc PM 16:1212
Could you post a print screen for your email configuration ?
Posté : 14 Déc PM 22:1212
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