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[SOLVED] How to set...
 
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[SOLVED] How to setup to Receive Tickets from Emails

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(@iconic)
Posts: 280
Active Member
Topic starter
 
[#6768]

I cannot find any instructions on how to setup to Receive Tickets from Emails.

Can you please assist.


 
Posted : 20 Jun 2020 17H10
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

We'll try and document the feature soon.
Concept is to define one imap mailbox, the same way it is defined in Global Parameters to read answers to email (you may look at global parameters for help).
You can define one mailbox per project and ticket type : emails received in this mailbox will be inserted as tickets in the project with the corresponding ticket type.


 
Posted : 21 Jun 2020 15H30
(@iconic)
Posts: 280
Active Member
Topic starter
 

Okay. Will wait for the documentation. Will be informing us when it is updated or do we have to check regularly.


 
Posted : 22 Jun 2020 9H48
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